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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Manager - Global Command Center - **Company:** Digital Realty Trust, Inc. - **Location:** Ashburn, VA, United States - **Experience:** Expert - **Salary:** $123,000.0 - $169,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Networks, Data Centers, GNU Compiler Collection, Microsoft Office, Network Connections, Microsoft SharePoint, Computer Network Operations - **Published:** August 14, 2026 - **Apply:** https://www.disabledperson.com/jobs/74237380-sr-manager-global-command-center ## About the Role * 7+ years of experience leading customer support, command center, network operations center (NOC), service operations, or data center operations teams in a 24x7 environment. * Experience managing teams, performance programs, staffing plans, and operational objectives. * Knowledge of incident management, problem management, change management, and service delivery best practices. * Experience supporting mission-critical operations, data center environments, telecommunications networks, or technical operations centers. * Strong customer service and stakeholder management skills with experience handling escalations and service-impacting events. * Experience managing operational KPIs, service level agreements, reporting, and continuous improvement initiatives. * Ability to coordinate across multiple teams, regions, vendors, and customers to drive issue resolution and operational effectiveness. * Strong analytical, problem-solving, communication, and organizational skills. * Proficiency with Microsoft Office applications including Excel, Word, SharePoint, and project management tools. * Working knowledge of IT networking, telecommunications, data center operations, and operational support processes. * ## Description The Sr. Manager, Global Command Center is responsible for leading the U.S. Global Command Center (GCC), a 24x7x365 operation that serves as a central point for customer support, alarm monitoring, incident communications, and operational coordination across Digital Realty's data center portfolio. This role provides leadership for GCC operations, ensuring service levels are met, customer issues are resolved in a timely manner, critical infrastructure and connectivity alarms are managed appropriately, and continuous improvements are implemented to support reliability, customer satisfaction, and operational excellence. What you'll do * Lead and develop the GCC team, including staffing, performance management, coaching, and project oversight. * Ensure critical data center infrastructure alarms and network connectivity alarms are monitored and responded to appropriately, while driving improvements in monitoring capabilities and risk identification. * Manage customer support operations, including customer communications, escalations, service requests, incident notifications, and adherence to customer SLAs. * Partner with operations, engineering, security, and regional teams to resolve customer issues, coordinate service delivery, and improve the customer experience. * Act as a leader during major incidents, coordinating communications, supporting root cause analysis, and driving issue resolution and recovery activities. * Oversee change management communications and ensure customers receive timely notifications for planned maintenance and service-impacting activities. * Lead process improvement initiatives that enhance service quality, operational efficiency, compliance, and customer satisfaction. * Manage GCC projects, ensuring milestones, deliverables, and timelines are achieved. * Monitor and report on operational performance, service levels, quality metrics, customer satisfaction, and GCC effectiveness. * Support budget planning, resource forecasting, and cost management for GCC operations. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Should Tech Managers Be Developers First? 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