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# Salesforce Service Cloud Technical Lead

- **Company:** Helishores Inc
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Software Quality, Continuous Integration, DevOps, Routing, Scrum Methodology, Release Management, Cloud Services, Salesforce.Com, Systems Integration, Apex Code, Salesforce Object Query Language (SOQL), Restful APIs
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/a5f75446-8efd-471b-b5ed-ac7ff075da6e

## About the Role

Required:

 * 8+ years of hands-on Salesforce development experience with a focus on Service Cloud.

 * Design, develop, configure, and maintain scalable Salesforce Service Cloud solutions.

 * Strong experience with Apex, Lightning Web Components (LWC), SOQL, Salesforce Flows, and Salesforce APIs.

 * Experience with Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, queues, routing, and service workflows.

 * Design and implement integrations between Salesforce and external enterprise systems using appropriate integration patterns and APIs.

 * Apply Salesforce security and access-control best practices, including profiles, permission sets, sharing, and role hierarchy.

 * Experience with Salesforce deployment, release management, CI/CD, and DevOps practices.

 * Collaborate with business stakeholders, architects, administrators, QA, and development teams to gather requirements and deliver solutions.

 * Ensure code quality, maintainability, testing, and adherence to Salesforce development best practices.

 * Troubleshoot production issues and provide performance and technical recommendations.

 * Mentor junior developers and contribute to Salesforce engineering best practices.

 * Experience working in Agile methodologies and Scrum teams.

Desired:

 * Familiarity with Gearset.

 * Familiarity with Kiro.

 * Healthcare, Patient Services, patient support programs, or related healthcare domain experience.

## Description

* Perform impact analysis for new requirements or changes and contribute to low-level design and technical solutioning.


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