> Markdown version of [/jobs/ext/2061134-contact-center-engineer](https://www.wearedevelopers.com/jobs/ext/2061134-contact-center-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Contact Center Engineer - **Company:** Tixy Services LLC - **Location:** Plano, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Cloud Computing, Computer Telephony Integration, System Configuration, Data Integration, Data Synchronization, Electronic Data Interchange (EDI), Middleware, Trunking, Python (Programming Language), Lex (Software), Routing, Node.Js, Cloud Services, Runbook, Salesforce.Com, SAP (Applications), Systems Integration, Amazon Connect, Apex Code, Scripting, Chatbots, Genesys, Boomi, Backend, Api Design, Restful APIs, Amazon Lex, Natural Language Understanding, Data Pipelines, Api Management, Mulesoft, Servicenow - **Published:** August 14, 2026 - **Apply:** https://www.dice.com/job-detail/d000fe05-1788-401d-b612-cde67b57165a ## About the Role Candidates must show hands-on configuration/development depth on the following platforms, with 3+ years of combined CCaaS experience: * NICE (CXOne) - IVR scripting, ACD routing, WFM/WFO integration, Studio scripting, API-based integrations * Genesys (Cloud CX / PureConnect / Engage) - Architect/Composer flows, routing strategies, Genesys Cloud API, orchestration * Amazon Connect - Contact flows, Lambda integrations, Lex bots, Connect APIs, CTR/Kinesis data pipelines Required Integration Experience This role carries a strong CRM/backend integration component. Candidates should have direct, hands-on experience with: * Salesforce - Service Cloud / Salesforce Contact Center integration, CTI adapters, Apex/API-based data sync * SAP or other enterprise CRM - case/ticket data integration, customer record sync, backend workflow integration * REST API design & consumption - building and consuming RESTful services for CTI, screen-pop, and data exchange between CCaaS platforms and CRM/backend systems * Middleware / iPaaS exposure (e.g., MuleSoft, Boomi, or custom integration layers) is a plus, * Exposure to conversational AI platforms (Parloa, Google CCAI, Amazon Lex, NLU/NLP tooling) * Experience with WFM tools (Verint, NICE WFM, Calabrio) * Telephony/SIP trunking and carrier integration background * Certifications: NICE CXOne Certified, Genesys Cloud Certified Professional, AWS Certified (Connect/Developer), Salesforce Certified * Prior experience in BPO, healthcare, financial services, or retail contact center environments * Scripting/dev skills: Python, Node.js, JavaScript, or Java for custom Lambda/API work Soft Skills / Delivery Fit * Comfortable working in a consulting/delivery model - client-facing configuration and documentation * Able to work independently against a solution blueprint with minimal day-to-day oversight * Strong communication skills for cross-functional coordination with client stakeholders and internal architects ## Description We are looking Contact Center as a Service (CCaaS) delivery practice across multiple enterprise accounts. We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels, CRM integration, and AI-assisted customer experience., * Design and configure IVR/ACD call flows, routing logic, and skills-based queuing * Build and maintain API integrations between CCaaS platforms and CRM/backend systems (Salesforce, SAP, ServiceNow, custom APIs) * Support agent desktop integrations, screen-pop, and CTI configurations * Implement reporting/analytics pipelines (real-time and historical) for contact center KPIs * Participate in platform migrations (e.g., legacy PBX/ACD to cloud CCaaS) * Collaborate with solution architects on use-case design for AI-assisted routing, agent assist, and self-service automation * Document configurations, runbooks, and knowledge transfer artifacts for client handoff ## Related Videos - [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)