> Markdown version of [/jobs/ext/2061223-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2061223-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Seattle, WA, United States - **Salary:** $68,640.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Access, Microsoft Windows, User Authentication, Desktop Computing, Issue Tracking Systems, Azure Active Directory, Single Sign-On, Microsoft InTune, Laptops, Gsuite, User Accounts - **Published:** August 14, 2026 - **Apply:** https://dejobs.org/x/x/09AA3C6A1F4D4BEB950ABA6316F10099/job/ ## About the Role * Microsoft Intune - Hands-on experience with device management, configuration, deployment, and troubleshooting. * Microsoft Entra ID - Experience supporting user accounts, access, authentication, and permissions. * Windows OS - Strong experience troubleshooting and supporting Windows-based laptops and desktops. * Experience with laptop imaging, setup, deployment, and decommissioning. * Experience providing end-user support through a ticketing system. Nice to Have * macOS support experience. * Single Sign-On (SSO) troubleshooting and administration. * Google Workspace support. * Experience with Mobile Device Management (MDM) platforms. * Experience supporting a fast-paced e-commerce, technology, or corporate environment. Technology Doesn't Change the World, People Do.® ## Description Robert Half is seeking a Desktop Support Specialist to support an e-commerce organization based in Seattle, WA. This role will provide hands-on end-user support across the employee lifecycle, including laptop imaging, setup, deployment, troubleshooting, and decommissioning., * Image, configure, and deploy laptops and other end-user devices for new and existing employees. * Support employee onboarding and offboarding, including device setup, account access, equipment deployment, and laptop decommissioning. * Provide Tier 1/Tier 2 desktop and end-user support for hardware, software, operating system, and access-related issues. * Manage and troubleshoot Windows devices through Microsoft Intune. * Support user accounts, permissions, authentication, and device access within Microsoft Entra ID. * Troubleshoot Windows OS issues and maintain a consistent end-user computing environment. * Manage incoming support requests through a ticketing system, including documentation, escalation, and resolution. * Troubleshoot laptops, peripherals, applications, connectivity, and general workplace technology issues. * Assist with device inventory, lifecycle management, replacements, and equipment returns. * Partner with other IT teams to escalate and resolve more complex technical issues. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Dev Digest 190: GitHub A11Y action, >12s Sora 2 videos and 42 CSS units!](https://www.wearedevelopers.com/magazine/642-dev-digest-190-github-a11y-action-12s-sora-2-videos-and-42-css-units) - [Dev Digest 130 - The Diablo is in the details](https://www.wearedevelopers.com/magazine/470-dev-digest-130-the-diablo-is-in-the-details) - [Dev Digest 139 - Soft and hard queries](https://www.wearedevelopers.com/magazine/487-dev-digest-139-soft-and-hard-queries)