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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** Park Place Technologies - **Location:** Highland Heights, OH, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Computing, Mobile Application Software, Network Routers, Firewalls (Computer Science), Information Technology, Malware Detection - **Published:** August 14, 2026 - **Apply:** https://recruiting.ultipro.com/PAR1035PPTL/JobBoard/e104637a-c3c6-4682-96d2-d7cc2662dc13/OpportunityDetail?opportunityId=7dfa7dc9-9c30-4e4e-a97c-850b4a365b63 ## About the Role · 1-2+ years of related experience. · Customer service experience. · Familiar with hardware, operating systems, networks, virus software/firewalls and routers. Familiar with upgrades, installations and common technical issues that can arise in Windows, mobile applications, etc. · Ability to make decisions quickly with limited information and solve problems. · Ability to read and understand complex manuals & terminology. · Understanding of hardware & software. · Excellent communication skills · Keen Attention to detail. · Ability to recognize patterns. · Ability to diagnose and resolve complex computer/software technical issues. Bonus Points: · Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program., · Associate or Bachelor's degree highly preferred. ## Description The Help Desk Technician L1 is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. Also, referred to as a technical support specialist, these professionals often work in hectic environments and must provide quick solutions for customers with a wide variety of computer issues. The primary goal of this person is to provide great service to internal customers by solving problems & fixing issues quickly. Help Desk Technicians are often individuals who can think on their feet, be empathetic to others' problems and show resolve in examining a computer issue in order to deliver a satisfactory solution. What you'll be doing: · Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IT department. · First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g. antivirus and anti-malware issues). · Configures, installs, and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees · Troubleshoot and offer viable solutions to various hardware and software problems · Handle routine and basic technical issues that can be fixed in the course of a phone call. · Apply knowledge of particular software and hardware applications and follow standard practices to address user issues. · Collaborate with team members and manager as needed to escalate and fix ongoing issues. · Responsible for installing and testing systems and software inherent to in-house computer operations. · Provide systems upgrades, debug software and applications, and run diagnostics on computers as needed. · Document incoming calls & record specific issues to identify ongoing issues or patterns. · Create manuals to address specific problems for future reference. · Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades. · Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users. · Stays abreast of new and emerging information technologies as well as current trends. · Provides emergency on-call support, as needed. · Other duties as assigned. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)