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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Plainfield, IN, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/9dd55399-bc41-43d2-9c93-1940317872ad

## About the Role

At least 2 years of experience in help desk, desktop support, or a similar end-user support role.
Working knowledge of Active Directory for routine account and access administration.
Hands-on experience supporting Microsoft Windows, including Microsoft Windows 10 environments.
Ability to perform basic troubleshooting for hardware, software, and user access issues.
Experience handling service desk tickets in a structured support environment.
Strong communication skills with the ability to assist users clearly and professionally.
Ability to organize tasks, manage priorities, and follow through on issue resolution., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ideal for someone with hands-on experience resolving desktop, Windows, and account-related issues while delivering timely assistance through a service desk setting. The role focuses on maintaining smooth day-to-day technology operations, troubleshooting user concerns, and supporting core IT access and workstation needs., Respond to incoming support requests and manage service desk tickets with a focus on timely resolution and clear communication.
Diagnose and resolve hardware, software, and operating system issues affecting desktops and end-user devices.
Provide hands-on support for Microsoft Windows environments, including Windows 10 workstations and related user problems.
Administer basic Active Directory tasks such as account support, password resets, and access updates.
Troubleshoot common technical issues by identifying root causes and applying practical, user-focused solutions.
Document incidents, resolutions, and recurring problems to support accurate tracking and knowledge sharing.
Collaborate with internal teams when issues require escalation or additional technical coordination.


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