> Markdown version of [/jobs/ext/2061581-service-desk-specialist-ll](https://www.wearedevelopers.com/jobs/ext/2061581-service-desk-specialist-ll). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Specialist ll - **Company:** UPAY - **Location:** Seattle, WA, United States - **Salary:** $43,680.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Software Engineering, Computer Equipment, GPT, Servicenow - **Published:** August 14, 2026 - **Apply:** https://www.careerjet.com/job/usd24fba5fff186a38db7f60f53ba21918/eaa ## About the Role * Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience * Builds productive internal and external working relationships * Exercises judgment within defined procedures and practices to determine appropriate action * Ability to work independently with minimal supervision * Excellent coordination skills and a team player * Ability to identify issues and escalate as needed * Excellent written and oral communication skills * Strong interpersonal and customer service skills * Knowledgeable about hardware, software, and network troubleshooting * Understanding of software application use and installation * Ability to resolve technical issues under pressure Preferred Qualifications: * Proficient with ServiceNow, Claude, & ChatGPT Physical Demand & Work Environment: * Must have the ability to perform office-related tasks which may include prolonged sitting or standing * Must have the ability to move from place to place within an office environment * Must be able to use a computer * Must have the ability to communicate effectively * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers ## Description The Service Desk Specialist II will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope: * Applies company policies and procedures to resolve a variety of issues * Works on problems of moderate scope * Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: * Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. * Maintain equipment inventory, including processing RMAs and ordering new equipment. * Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. * Participates in monitoring, updating and maintaining tickets in a defined ticketing system. * Responds to tickets, contacts users and plans workload. * Update, track and escalate the ticket to appropriate levels/group for resolution as required. * Sign off on closed tickets with the user to include follow up specifically to the end user. * Provide routine software and hardware troubleshooting support to employees to resolve common IT problems. * Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN. * Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position, What this Job Entails: The Service Desk Specialist II will support one of Astreya's key clients. 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