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# Workplace Support Engineer

- **Company:** M Group Ltd
- **Location:** Stevenage, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Collaborative Software, Peripherals
- **Published:** August 15, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb33a9e72c0727af78f6ef882d54e8444d/eaa

## About the Role

* Excellent customer service and communication skills, with the ability to explain technical issues in plain English.
 * Experience working within an IT support or service desk environment, using ITSM tools and processes.
 * Ability to manage multiple priorities and resolve issues in a fast-paced environment.
 * A proactive, collaborative approach with a passion for delivering a great employee technology experience.

## Description

We're looking for a Workplace Support Engineer to deliver responsive, user-focused IT support across M Group. In this role, you'll be the face of workplace technology, helping colleagues resolve technical issues, supporting devices and collaboration tools, and ensuring employees have a seamless technology experience wherever they work.
Working closely with internal teams, suppliers and managed service partners, you'll troubleshoot problems, drive service improvements, support technology change initiatives, and play a key role in enhancing the digital workplace. If you enjoy solving problems, providing excellent customer service, and making technology simple and effective for users, we'd love to hear from you.
What you'll be doing?
You'll be the first point of contact for colleagues needing support with workplace technology, helping to resolve issues with devices, applications, printers and meeting room technology. Whether providing support remotely or on-site, you'll focus on delivering a positive user experience and keeping employees productive with minimal disruption.
Working closely with IT teams, suppliers and managed service partners, you'll investigate and resolve incidents, identify recurring issues, and contribute to service improvements. You'll also support the rollout of new workplace technologies and transformation projects, helping colleagues adapt to new tools and ways of working.
Alongside day-to-day support, you'll play an important role in maintaining device and software lifecycles, managing equipment and access requests, and ensuring accurate asset information is maintained. You'll use colleague feedback and service insights to continuously improve support processes and enhance the overall employee technology experience.
Essential skills & experience?

 * Experience supporting Windows devices, Microsoft 365, and workplace applications.
 * Strong troubleshooting skills across hardware, software, user access, networking, and peripherals.