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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Sls Group Gmbh - **Location:** München, Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, CompTIA Network+, Cyber Security, Computer Networks, Desktop Computing, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Software, Routing, Microsoft SharePoint, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Networks, Connectivity Problems, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Zendesk, Cisco - **Published:** August 15, 2026 - **Apply:** https://www.jobfinder.de/job/it-support-specialist-m-f-d/ ## About the Role accurate documentation in Freshservice/Freshdesk - Provide bilingual (German/English) user support via phone, Teams, email, and remote sessions, translating technical issues into clear guidance - Support continuous improvement by creating knowledge base articles, participating in cross-functional projects, and identifying recurring issues for process optimization Your Profile - 3-5+ years of IT support experience, including hands-on Tier 2 escalation support in a corporate IT environment - Bachelor's degree in an IT or a related field (e.g., Computer Science, Cybersecurity, Information Technology) and good understanding of GDPR in IT operations - Strong expertise in Microsoft technologies (Windows clients, Microsoft 365, Intune, Teams, Exchange) and endpoint management - Solid networking and security knowledge (TCP/IP, VLANs, routing, firewalls, VPNs, endpoint security concepts) with proven troubleshooting experience across hardware, software, and mobile devices - Fluent in German and English, with strong communication skills and the ability to provide user support and documentation in both languages Nice to Have (Preferred Qualifications): - Certifications such as Microsoft 365, CompTIA Network+/Security+, or Cisco CCNA - Experience with ITSM tools (Freshservice, Freshdesk) and endpoint imaging/MDM solutions - Familiarity with SOC/SIEM tools or incident response processes - Experience with network printers and enterprise print environments What We Offer - Flexible working model including home office options and flexible working hours (flextime) - 30 days of annual leave - A flat hierarchy with short decision-making paths and a highly collaborative team culture - Access to employee benefits such as Wellpass or Sodexo - A purpose-driven company environment, contributing to meaningful healthcare logistics at Life ## Description Location: Munich | Full-time | Permanent About us Life Couriers is a purpose-driven logistics company specialized in healthcare and life science transportation. We ensure that critical medical shipments reach their destination safely, reliably, and on time. Our work has a real impact - every day. We combine operational excellence with a strong team culture, short decision-making paths, and a modern IT environment that supports our growing international organization. Your Responsibilities - Diagnose and resolve Tier 1 and Tier 2 incidents across Windows environments, Microsoft 365, Teams, SharePoint, and Exchange - Troubleshoot and support network connectivity issues (LAN/WAN, VLANs, routing, firewalls, VPNs, wireless networks) - Install, configure, and troubleshoot hardware and software for desktops, laptops, peripherals, printers, and mobile devices - Manage assigned tickets end-to-end, ensuring SLA and GDPR compliance and ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)