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# IT Specialist

- **Company:** Chiron Technology Services, Inc.
- **Location:** Annapolis Junction, MD, United States
- **Experience:** Expert
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Computer Equipment, Information Technology
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c96dc4c52beb326

## About the Role

Do you have experience in Video conferencing systems operation?, Do you have a High school diploma or GED?, * High school diploma or equivlent

 * Minimum of five (5) years of experience in Information Technology to include:
 + Providing support to Emergency activities providing general situational awareness of the environment
 + Performing routine and emergency actions and communications
 + Performing routine and emergency actions critical to Operations center support including voice communication, message routing, and voice and video conference configuration and operation
 + Scheduling and Operating VTC and POLYCOM Teleconferences
 + Identifying when equipment and infrastructure is fully operational, partially operational, or not operational
 + Performing minor troubleshooting
 + Initiating the appropriate notification procedures to address outages / degradations per relevant checklists, SOPs that specify these procedures including submitting trouble tickets

## Description

* Provide technical support by resolving issues and answering queries related to computer hardware, software, network, and telecommunications systems via telephone
 * Diagnose, identify, isolate, and analyze technical problems using historical database records to determine root causes
 * Escalate complex issues to product line specialists as needed to ensure timely resolution
 * Maintain and update detailed records and tracking databases to ensure accurate documentation of support activities
 * Monitor and identify recurring issues or patterns of problems, and notify management for further investigation or action


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