> Markdown version of [/jobs/ext/2065323-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2065323-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Cognizant Technology Solutions Corporation - **Location:** Costa Mesa, CA, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Process Modeling, Cloud Computing, Cyber Security, Data Center Infrastructure Management (CIM), Desktop Computing, Information Technology Operations, Networking Hardware, Network Service, Software Engineering, Information Technology, Laptops, Hardware Infrastructure - **Published:** August 15, 2026 - **Apply:** https://dejobs.org/x/x/366C1C895ECD4F349059448B659D428B/job/ ## About the Role Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future., * 3 to 5 years of experience as a Desktop Support Analyst. * Strong technical knowledge of desktop operating systems and software applications. * Experience providing deskside support to end-users in a corporate environment with familiarity with remote access tools and techniques * Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices. * Experience working with Active Directory and other directory services. * Ability to manage multiple priorities and work effectively under pressure. * Willingness to work flexible hours, including evenings and weekends, as required. * Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job * Candidates are expected to adhere to a business professional dress code * Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD. ## Description We are seeking a Deskside Support Analyst for provide direct assistance to end users in troubleshooting and resolving hardware and software issues About Cognizant's CIS Practice: Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. In this role, you will: * Providing direct assistance to end users in troubleshooting and resolving hardware and software issues. * Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations. * Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs * Lead deployment of software releases, system upgrades and patches on end user devices * Accountable for procurement and Asset management of end user devices * Leading customer relocations and departmental infrastructure build out * Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution * Triage issues such as physical layers, usernames and passwords * Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus * Perform onsite installations or replacements of various hardware components and software repair * Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)