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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk - IT Support - **Company:** Daily Instruments Corporation - **Location:** Houston, TX, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Cyber Security, Databases, Microsoft Office, Network Administration, Office Automation, Network Switches, Computer Equipment, Information Technology - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=625495b9b99d65cd ## About the Role Do you have experience in Technology security practices?, Do you have a Associate's degree?, * Associates Degree in IT, Network Administration, Cybersecurity, or any computer technology field and/or Certifications in IT field, strongly preferred. * Basic experience as a Help Desk technician or other IT user-support role * Tech savvy with working knowledge of office automation products, databases, network or remote issues * Good understanding of computer systems, mobile devices and other tech products * Ability to diagnose and resolve basic technical issues by practicing patience and persistence * Proficiency in English * Professional communication skills (verbal & written), with ability to communicate with all levels of employees with differing technical know-how * Employee-oriented and cool-tempered * Proficiency with MS-Office products, with strong Excel skills; aptitude to learn various manufacturing-specific systems and applications (e.g. ERP, Inventory Management, Billing, etc.). * Self-starter with the ability to work independently or as part of a team in a fast-paced, changing environment * Enthusiastic team player, creative thinker, focus on bottom-line results while managing for compliance with IT security principles. Work Conditions * Position is based at a manufacturing/fabrication, climate-controlled shop environment. * Interaction with other employees, as well as engineers, supervisors, and end-users, as needed. * This is highly mobile and active position, working in shop and/or fabrication areas around production machinery will be required frequently Physical and Mental Requirements * Ability to lift and carry 50 pounds * Must be able to walk and stand for frequently throughout the work day * Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively. * Sufficient vision or other powers of observation, with or without reasonable accommodations, which permits employee to perform QA inspections (visual or dimensional) as needed. * Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties and handle manufacturing components, inspection equipment. * Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and walk about or maneuver within a bust fabrication work environment. * Ability to maintain focus and multitask effectively, in a dynamic fluid, customer-focused work environment. * Excellent professional and technical communication skills, written and verbal Other: * Must be legally authorized to work in the United States for any employer other than current employer * Must be fluent in English with ability to communicate highly technical terms/ideas; any other language skills are beneficial ## Description Daily Instruments is seeking an IT Help Desk team member to join our IT team. The Help Desk will be responsible for providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining Network Switches, Printers, Workstations and diagnose and monitoring LAN performance. The candidate provides answers to clients by identifying problems, researching answers, and providing guiding clients through corrective steps. The successful Help Desk member will ensure that assigned duties and projects are completed safely and accurately, and in a timely manner in compliance with IT security practices., * Serve as the first point of contact for users/employees seeking technical assistance over the phone or email or in person * Perform troubleshooting through diagnostic techniques and pertinent questions; remote troubleshooting also * Determine the best, effective solution based on the issue and details provided by staff * Walk the employee through the problem-solving process * Install, make changes and repair computer hardware and software * Follow-up with staff to ensure issues are resolved * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Highly organized to record events and problems and their resolution in logs * Provide support to all other IT, programming, engineering departments; including but not limited to: + ERP system, assisting with developing/downloading reports, engineering or design specific software, as well as hardware installation and wiring. * Keeping up with daily/weekly/monthly responsibilities that have been passed down through other IT staff or Programmers. * Pass on any feedback or suggestions by staff to the appropriate internal team * Identify and suggest possible improvements on hardware, software, procedures * Assist with performing general IT/office administration. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)