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# CRM & Data Analytics Administrator | Cleveland Browns

- **Company:** Legends Limited
- **Location:** Berea, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, A/B Testing, Data Analysis, Data Cleansing, Database Queries, Microsoft Dynamics CRM, Python (Programming Language), Microsoft Dynamics, Power BI, Standard Sql, SAS (Software), Tableau (Software), Workflow Management Systems, Data Strategy, Information Technology, Data Analytics
- **Published:** August 15, 2026
- **Apply:** https://www.teamworkonline.com/employment_opportunities/2185604/interest_expressions/new

## About the Role

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., * Bachelor's degree in Business, Analytics, Mathematics, Computer Science, Statistics, or Sports Management.

 * 2+ years of hands-on experience administering CRM platforms (preferably Microsoft Dynamics 365).
 * 2+ years of experience designing CRM workflows, campaign execution, and sales pipeline management.
 * Proven proficiency building reports and visual dashboards using Tableau, Power BI, or Advanced Excel.

PREFERRED QUALIFICATIONS

 * Experience in professional sports, collegiate athletics, or live entertainment operations.
 * Working knowledge of SQL, Python, or SAS for data querying and audience segmentation.
 * Experience connecting CRM workflows with digital marketing and lead automation platforms.

## Description

The CRM Specialist will work as a member of the Data & Analytics team to help drive data strategy and actionable insights throughout the project. This critical role will be focused on the implementation, automation, maintenance, and innovation of the Microsoft Dynamics CRM system as it relates to Ticketing, Corporate Partnerships, Business-to-Business sales and general reporting. Additionally, this role will aid in the creation of digital marketing campaigns, sales pipeline management, audience segmentation, A/B testing and reporting., * Administer Microsoft Dynamics CRM as tier-1 support, managing user access, sales pipeline flows, and lead generation routing.

 * Build and maintain automated reports and executive dashboards in Tableau, Power BI, and Dynamics.
 * Partner with digital marketing to execute targeted campaigns, audience segmentation, and A/B testing for ticketing and B2B sales.
 * Train sales and service staff on CRM best practices and enforce data hygiene and standardization standards.
 * Evaluate and integrate third-party CRM tools to enrich customer profiles and support cross-functional business processes.


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