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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Software Representative - **Company:** Siemens AG - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $65,220.0 - $89,683.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Application Virtualization, Relational Databases, Software Debugging, Citrix Systems, Microsoft PowerPoint, Productivity Software, Remote Service Software, Virtualization Technology, Computer Network Operations, Computer Equipment, Information Technology, Wireless Technologies, Workday - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=499665f6a4ed208c ## About the Role Do you have experience in Virtualization tools?, Do you have a High school diploma or GED?, * Sound knowledge and professional experience of Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and Hardware and Application Virtualization. * Citrix experience * Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. * As a skilled specialist, completes tasks in resourceful and effective ways. * Works on assignments requiring considerable judgment and initiative. * Understands implications or work and makes recommendations for solutions. * Determines methods and procedures reviewed by others on new assignments. * May be a formal or informal team leader. * Typical Education and Experience: Minimum: HS Degree Preferred: Bachelor degree and 3+ years of experience Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings ## Description Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. As a member of the Software Technical Support team, you will provide high level remote support to external customers utilizing our products. Responsibilities include: * Assisting external customers with front line technical questions on diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, or networked and/or wireless systems. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. * Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. * Resolves customer concerns raised during installation, operation, and maintenance of product application or compatibility matters. * Utilizes remote service applications to troubleshoot the most complex systems level software problems relating to Varian's product suite and recommends corrective action. * Analyzes and corrects moderately complex networking problems relating to bandwidth, administration, and configuration. * Documents customer information and recurring technical issues to support product quality programs and product development. * Assist respective product engineering groups with proposed design changes and/or test design modifications. * Investigate safety problems, incidents, and customer complaints; report them to the appropriate authority or department for proper handling. * Uses the proper escalation procedures, updates status, and follows through to completion of the escalated task in accordance with established company policy. * Applies customer management skills, technical expertise, and available resources to meet or exceed customer needs and expectations as measured through the Net Promoter Score. Maintains detailed electronic records of service interactions, including the technical problems encountered and parts employed to correct the problem. * Processes all required service documentation and electronic reports in a timely manner. * Participates in the development of new servicing techniques and the maintenance/creation of service documentation Trains other field personnel ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Employee Happiness: The Underrated Growth Engine](https://www.wearedevelopers.com/videos/1310-employee-happiness-the-underrated-growth-engine) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)