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# IT Service Desk Analyst

- **Company:** Adur & Worthing Councils
- **Location:** Worthing, UK
- **Salary:** £28,598.0 - £31,022.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Software Engineering, Diagnostic Tools, Tablet Computers, Information Technology, Laptops, Gsuite, User Administration
- **Published:** August 15, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbff9f978ffd057ef6b8f23672131e2469/eaa

## About the Role

A dynamic Individual who excels at customer service and is adept at problem solving.
Solid understanding of core IT hardware (laptops, tablets, smartphones) and standard software suites (such as Google Workspace/ MS Office).
Excellent communication, active listening, and relationship-building skills with a strong customer first orientation.
A logical, systematic approach to troubleshooting and problem solving under fast paced conditions.
Strong organisational skills with the resilience and adaptability to thrive both independently and collaboratively within a team.

## Description

An exciting opportunity has arisen for an IT Service Desk Analyst to join the IT Operations team for Adur & Worthing Councils.
Are you a proactive problem-solver with a passion for delivering exceptional customer support? We are looking for an IT Service Desk Analyst to provide efficient, professional first-line technical support and help empower our organisation with reliable technology solutions.
In this role, you won't just be answering calls, you will be the primary point of contact for our end users, taking ownership of incidents, diagnosing hardware and software issues, and driving first-contact resolutions. Working collaboratively within a dynamic, fast-paced environment, you will play a critical role in maintaining high customer satisfaction and supporting the smooth operation of our IT infrastructure., First-Line Technical Support: Act as the first point of contact to log, diagnose, categorise, and manage incidents and service requests in line with service level agreements (SLAs).
Problem & Incident Management: Investigate IT issues using diagnostic tools, fulfill hardware/software requests, and escalate high-priority incidents to facilitate rapid resolution.
Customer & Service Excellence: Deliver high-quality, customer-focused support with clear communication throughout the resolution process, contributing to a positive user experience.
Asset & User Administration: Manage IT-related aspects of employee onboarding/offboarding, build and provision hardware, and accurately track IT assets throughout their lifecycle.
Continuous Improvement: Contribute to the IT knowledge base, monitor system health, and suggest process enhancements to optimize service delivery.


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