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# 2nd Line Support Engineer

- **Company:** IMT Resourcing Solutions
- **Location:** Barnwood, UK (Remote available)
- **Salary:** £40,000.0 - £60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, Networking Basics, Routing, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Microsoft Onedrive
- **Published:** August 15, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5843030141

## About the Role

* Proven experience in a 2nd Line Support or Service Desk role within a managed services provider environment
 * Strong Microsoft 365 administration and troubleshooting skills, including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD
 * Hands-on experience with Aruba networking, including wired and wireless environments
 * Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and connectivity
 * Strong communication skills with a customer-focused approach
 * Self-motivated and comfortable working remotely in a collaborative, service-driven environment

## Description

* Provide 2nd line technical support across a multi-client environment
 * Troubleshoot Microsoft 365 issues, including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD
 * Support and configure cloud networking equipment and infrastructure, including access points and switches
 * Diagnose network issues across TCP/IP, DNS, DHCP, VLANs, routing, and connectivity
 * Manage and update tickets through ITSM tools while ensuring SLA adherence
 * Work closely with 1st and 3rd line teams to ensure timely resolution of issues
 * Contribute to documentation and continuous service improvement

Technologies:

 * Aruba
 * Azure
 * Cloud
 * Support
 * ITSM
 * Microsoft 365
 * Network
 * SharePoint
 * TCP/IP
 * Office 365

More:

We are a leading managed services provider supporting a diverse client base across the UK. This is a fully remote 3-month contract offering £190 per day outside IR35, with an immediate start in a busy, high-performing team. You will work in a fast-paced MSP environment, helping deliver high-quality service across varied client setups while collaborating with 1st and 3rd line teams to resolve complex technical issues.


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