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# IT Service Desk Analyst

- **Company:** Key Group
- **Location:** Penwortham, UK
- **Salary:** £26,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cyber Security, Microsoft Office, Windows Servers, Remote Service Software, Microsoft Dynamics 365 Finance & Operations
- **Published:** August 15, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2926536922-2

## About the Role

Key Group are looking for a Service Desk operative to add to our growing team. You will be organised, able to work under pressure and a strong team player looking for a new challenge., * Strong customer service skills with excellent communication.

 * Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.
 * ITIL Foundation qualification or equivalent experience.
 * Ability to work in a fast-paced, agile environment.

## Description

* Log and track IT issues, ensuring colleagues receive timely updates.
 * Troubleshoot and resolve technical problems efficiently across various systems.
 * Collaborate with 3rd line support and external suppliers when needed.
 * Assist with onboarding new starters and managing system access.
 * Ensure IT security and confidentiality are upheld at all times., * Additional holiday purchase scheme
 * 1 Well-being Day
 * 1 Charity Day
 * Tier 1 pension (5% Employee, 8% Employer)
 * Simply Health & Life Assurance
 * A supportive and innovative workplace where you can thrive


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