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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Engineer - **Company:** Bechtle - **Location:** Newbury, UK (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Wireless LAN, Border Gateway Protocol, Complex Networks, Computer Networks, Firmware, Junos, Network Security, Routing, Network Service, Network Protocols, Open Shortest Path First (OSPF), Performance Tuning, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Networks, Computer Network Operations, ARUBA, Firewalls (Computer Science), Juniper, Network Support, Patch Management, Fortinet, Cisco - **Published:** August 15, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb16fa109d8f645620fcbe759d9fdf19c1/eaa ## About the Role * Strong expertise in enterprise networking technologies (TCP/IP, routing, switching, DNS, DHCP, firewalls) * Proven experience in a 3rd Line or Senior Network Support role within an MSP or NOC environment * Advanced troubleshooting and root cause analysis capability * Experience working within structured ITIL-aligned support models * High level of ownership and accountability for service outcomes * Strong documentation discipline with a focus on auditability and quality * Ability to operate effectively within a structured, process-driven environment * Be part of a team handling an on-call rota. * Clear, structured, and confident technical communication, * 4+ years' experience in network support or network engineering * Experience within a Managed Services or Network Operations Centre environment * Hands-on experience with enterprise networking vendors (Cisco, Aruba, Fortinet, Juniper, etc.) * Experience supporting complex, multi-site or multi-client environments Certifications (Required) * Aruba ACP-S, ACP-CA * Fortinet NSE4+ Certifications (Desirable) * Juniper JNCIP - MistAI or above * Juniper JNCIA-SEC or above * Juniper JNCIA-Junos or above * Cisco CCNA / CCNP * Aruba ACX / ACP-NS / ClearPass Professional * Cisco Meraki Solutions Specialist * Palo Alto Network Security Professional * Other relevant networking certifications ## Description As a Senior Network Support Engineer, you are responsible for providing advanced 3rd line network support, technical escalation, and engineering capability across customer environments within the managed services estate. Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high-impact service requests, ensuring they are resolved to a high technical and operational standard. This role is focused on network stability, technical leadership, and continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery. Job Role Responsibilities Technical Escalation, Ownership & Resolution (60%) * Own and resolve complex 3rd line network incidents, problems, and escalations * Act as the senior escalation point for 1st and 2nd Line engineers * Take full accountability for technical outcomes and permanent resolution * Perform deep troubleshooting and root cause analysis * Work with problem management to identify trends and preventative fixes Network Support, Engineering & Operational Change * Support and optimise network environments across the live managed estate * Deliver operational changes as part of ongoing support, including: * Configuration updates * Software/firmware upgrades * Patch management * Performance tuning and optimisation * Execute all change in line with change management and service controls * Support customer onboarding and transition into BAU support * Contribute to lifecycle management (refresh, upgrades, and service evolution) * Configure and support LAN, WAN, WLAN, and security technologies * Work across multi-vendor platforms (Cisco, Aruba, Fortinet, Juniper) Minor Engineering & Sub-Threshold Project Work (MS-Owned) * Deliver chargeable small-scale engineering work outside standard support scope where: * It remains low complexity and low risk * It can be delivered within operational capacity * It does not require formal project governance * Examples include: * Small network expansions * Minor hardware installs * Limited-scope upgrades or migrations * Escalate larger or structured work to Professional Services Operational Delivery, Standards & Governance * Deliver all work in line with defined operational standards, customer requirements, and industry best practice * Ensure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworks * Execute changes in line with formal change management processes, ensuring validation, testing, and control * Maintain fully auditable, structured technical documentation * Maintain high-quality ticket updates reflecting full technical detail and resolution activity * Ensure consistency, repeatability, and quality across all technical delivery Service Integration & Collaboration * Work closely with Service Desk, NOC, Field Engineering, and Project teams to ensure clear ownership boundaries and clean handoffs * Provide technical leadership and guidance to 1st and 2nd Line teams * Support onboarding and transition of customer services into BAU support * Participate in technical discussions and service reviews where required Project teams deliver change; this role ensures it is supportable and embedded into BAU and Small-scale work may be delivered directly under Managed Services control Service Improvement & Commercial Awareness * Identify recurring issues, risks, and opportunities for optimisation across customer environments * Ensure appropriate distinction between managed service activity and project/professional services work * Provide input into the development, standardisation, and continuous improvement of network services * Support the evolution of tools, processes, and service offerings within the managed services function Technical Capability * Configure and support advanced networking technologies including: * Routing and switching * Firewalls and security platforms * Wireless infrastructure and optimisation * Network protocols including OSPF, BGP, VLANs * Maintain strong expertise across enterprise networking platforms and vendor ecosystems Personal & Team Development (30%) * Act as a senior technical role model, demonstrating high standards of ownership, quality, and professionalism * Mentor and coach 1st and 2nd Line engineers to improve capability and service outcomes * Contribute to knowledge bases, standards, and repeatable technical procedures * Support cross-team collaboration and capability development * Maintain and develop technical expertise through certifications and continuous learning Research & Continuous Improvement (5%) * Evaluate emerging networking technologies and vendor solutions * Support problem investigation, testing, and validation activities * Contribute to service innovation and improvement initiatives Standard Working Practices & Compliance (5%) * Operate in line with company policies, customer requirements, and service standards * Ensure all work is compliant with governance, security, and data protection requirements * Maintain high standards of documentation, administrative accuracy, and ticket hygiene * Participate in operational governance, reporting, and service improvement initiatives * Ensure compliance with health and safety standards ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)