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# Head of IT Service & End User Computing (EUC)

- **Company:** Smollan
- **Location:** Dartford, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, PRINCE2, User Environment Management, Information Technology
- **Published:** August 15, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/43864241/

## About the Role

What You BringExperience & Background10+ years of progressive experience in IT Service Management (ITSM), Technical Operations, or End User Computing (EUC).5+ years in a senior leadership (\"Head of\") role within a complex, highly distributed global environment operating across multi-market networks.Proven track record building and managing 24/7/365 multi-market service architectures.Architectural command over modern ITSM tools, IT Asset Management, and identity/endpoint management systems.
Education & CertificationsEducation: Postgraduate or Master's degree in Computer Science, Information Technology, Engineering, or a related technical/management field.ITSM Frameworks: ITIL Foundation, Practitioner, Expert, or Master certification (Mandatory, with practical deployment experience).Project Management: PRINCE2 Foundation & Practitioner, APM Essentials, or certified Agile framework tracking..Technical Certifications: SDI Service Desk Analyst/Manager, CompTIA A+ / Network+, or standard Microsoft Certified tracks (MCP / MCDST)

## Description

agreements, and eliminate redundant regional expenditures.Talent Cultivation & Relationship Building: Recruit and mentor a high-performing global organization of Service Managers, Support Analysts, and Technical Engineers. Build trusted partnerships across all corporate tiers-from junior support staff to C-suite executives.