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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # One Stop - Tech Support Analyst - **Company:** One Stop - **Location:** Walsall, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** .NET Framework, Microsoft Windows, Application Programming Interfaces (APIs), Confluence, JIRA, Microsoft Office, SQL Databases, Trello, Data Logging - **Published:** August 15, 2026 - **Apply:** https://www.totaljobs.com/job/tech-support-analyst/one-stop-job107844188 ## About the Role * Qualifications in relevant IT disciplines and/or vendor technologies * Excellent customer service and communication skills, capable of dealing with people at all levels, often in a very busy environment * Excellent technical knowledge including SQL, .Net, Microsoft Windows and Office 365 * Strong troubleshooting skills; a desire to get to the root of a problem * Self-motivated, willing to go the extra mile, with a "can-do" attitude * Must be flexible around working hours - willing to travel to other sites (sometimes at short notice), willing to work outside normal/planned hours in order to resolve issues * Participate in a 1 in 5 rota, covering out of hours support and weekend working as required. * Excellent organisational skills, able to multi-task and work under pressure * Strong understanding of a modern retail technical landscape - understanding API's, integration methodologies, infrastructure and overall architectures * Excellent documentation skills - able to quickly and accurately document solutions for both technical and non technical users. * Experience with Confluence, Jira and Trello would be an advantage ## Description Join a fast-paced technology support team where you'll play a key role in maintaining business-critical systems and delivering excellent service to colleagues and stakeholders. This position offers the opportunity to solve complex technical challenges, contribute to continuous improvement initiatives, and develop your expertise across a diverse retail technology environment. What is in it for you One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We're passionate about creating a welcoming environment for both our customers and our colleagues and we're always looking for enthusiastic individuals to join our growing team!, *One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.* You will be responsible for * Providing second line support for all One Stop technology systems - responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the One Stop business and within agreed SLAs * Supporting colleagues in the One Stop head office, including hardware, software and IT * queries - in line with SLAs * Identifying, diagnosing and resolving incidents * Documenting solutions and keeping support documentation up to date * Releasing changes to the One Stop estate in accordance with Change Board sign off * Working with the project teams to on-board new solutions into Support * Working with third parties to ensure new store openings take place on time and to a high quality * Working with third parties who play a role in supporting some of our systems, including logging incidents and seeing these through to completion within agreed SLAs * Working with our 1st line support colleagues, ensuring that any information that could help with first time fix rates or smoother escalation to the Tech Squad are communicated clearly * Provide necessary end user IT training where needed * Monitor system jobs and respond to alerts as required (sometimes out of hours) * Liaise with internal teams within One Stop to assist with issues and other business challenges as required * Complete root cause analysis for common issues and provide suggestions for reducing calls * Provide suggestions for improving support services * Attending One Stop or supplier sites as required to aid with resolution of support issues * Supporting in the installation or removal of technology equipment * Ensuring all movement of store-related technology stock is recorded accurately ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Personal Branding for Top HR Professionals](https://www.wearedevelopers.com/videos/1471-personal-branding-for-top-hr-professionals) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)