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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Cognism - **Location:** London, UK (Remote available) - **Experience:** Experienced - **Salary:** £31,668.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Application Firewall, Software as a Service, Collaborative Software, Cyber Security, Information Technology Operations, Network Security, Network Troubleshooting, Wi-Fi Technology, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Slack, Deployment Automation, Atlassian Tools, User Accounts - **Published:** August 15, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5843156704 ## About the Role * Professional Experience - Minimum 3 years of experience in an IT support or helpdesk role, managing remote support across multiple time zones. * Technical Expertise - Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common SaaS applications. * Network & Security Skills - Experience with network troubleshooting, Wi-Fi management, and basic firewall administration. * Customer-Focused Approach - Strong service orientation, ensuring operational excellence and high user satisfaction. * Collaboration & Communication - Ability to work closely with IT teams across different regions and communicate effectively with stakeholders. * Problem-Solving Mindset - Proactive, solution-driven, and adaptable to a fast-paced environment. * Organizational Skills - Strong ability to track IT assets, manage tickets efficiently, and document processes for knowledge sharing. * Certifications (Preferred) - CompTIA A+ and ITIL Certification are highly desirable. OUR TECH STACK * Operating Systems - Windows & macOS * Productivity & Collaboration Tools - Microsoft 365, Slack, Zoom, Atlassian Suite * IT & Security Management - Entra ID, Microsoft Intune, Autopilot * Networking & Infrastructure - Wi-Fi networks, firewall administration * IT Support Tools - IT ticketing systems, remote support software ## Description As an IT Support Specialist, you will provide first-level technical support to employees across the Cognism group, ensuring seamless IT operations. You will play a crucial role in troubleshooting technical issues, managing IT assets, and supporting both office-based and remote employees with their IT needs., * Provide IT Support & Troubleshooting - Act as the first point of contact for IT support, assisting employees with technical issues across multiple locations. * Manage IT Systems & SaaS Applications - Support workplace systems (endpoints) and IT solutions, ensuring employees have the tools they need to perform effectively. * Optimize IT Asset Management - Maintain an up-to-date inventory of IT equipment, ensuring timely procurement and replacement of faulty hardware. * Enhance Cybersecurity Compliance - Collaborate with security teams to monitor alerts, resolve security issues, and ensure best practices are followed. * Improve IT Documentation & Processes - Standardize and document IT processes, troubleshooting guides, and configuration procedures to enhance efficiency. * Support Onboarding & Offboarding - Work closely with HR Operations to set up IT equipment and user accounts for new joiners and ensure smooth offboarding processes. * Manage Network & Connectivity - Administer and troubleshoot Wi-Fi networks, ensuring reliable connectivity for office and remote users. * Deliver Event & AV Support - Provide IT and AV support for in-office events, ensuring seamless setup and operation of multimedia equipment. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)