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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** Hampshire Trust Bank - **Location:** London, UK - **Salary:** £30,387.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Audit Trail, Cloud Computing, Desktop Environments, Identity and Access Management, Microsoft Software, Build Management, Information Technology, User Administration - **Published:** August 15, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5842128730 ## About the Role * Strong interest in building a career within IT and technology * Good understanding of Microsoft applications and desktop environments * Exposure to Microsoft 365 and Active Directory (through education, self-study, placements or work experience) * Understanding of basic IT troubleshooting principles * Strong customer service and communication skills * Comfortable learning new technologies and systems Ideal For * Recent graduates in IT, Computer Science or a related discipline * Candidates with a placement year, internship, helpdesk exposure or customer-facing technical experience * Individuals looking to take the next step into a professional IT environment Skills & Attributes * Customer-focused mindset * Strong communication skills * Curiosity and willingness to learn * Strong attention to detail * Proactive approach to problem solving * Ability to take ownership and follow issues through to completion * Team player with a collaborative attitude ## Description We're looking for a customer-focused IT Service Desk Analyst to join Hampshire Trust Bank's IT Service Management team. As the first point of contact for IT support across the bank, you'll play a vital role in delivering an excellent user experience, resolving technical issues and ensuring colleagues have the tools and support they need to work effectively. This is an ideal opportunity for someone at the beginning of their IT career. We see this role as a foundation for future growth, with an expectation that you'll spend around two years developing your technical skills, completing relevant qualifications and gaining broad IT experience before progressing into a specialist area such as Infrastructure, Cloud, Security, Networking, Desktop Services or Development. IT Service Desk & End User Support * Act as the first point of contact for IT incidents and service requests * Resolve first-line technical issues in line with agreed SLAs * Accurately log, categorise and prioritise tickets received via phone, email and walk-up support * Escalate complex issues with clear documentation and troubleshooting details * Maintain regular communication with users throughout the ticket lifecycle User Administration & Device Management * Build and deploy desktops, laptops and mobile devices to company standards * Support desk moves and hardware deployments * Set up new starters with accounts, permissions and equipment * Manage access changes for movers and securely offboard leavers * Maintain accurate asset management records for all IT equipment Operational Excellence * Perform daily system checks and escalate any issues identified * Maintain audit logs and support audit activities * Create and maintain Service Desk procedures and knowledge articles * Track and deliver against SLA and KPI targets * Identify opportunities to improve Service Desk processes and user experience Security & Compliance * Promote security awareness and IT best practices across the business * Support access management and security controls * Ensure documentation and records are maintained accurately * Assist in maintaining compliance with IT policies, controls and audit requirements You'll collaborate closely with: * Server, Network and Desktop teams * Business Transformation teams * Third-party suppliers * Colleagues across the bank * IT Infrastructure and Security teams ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)