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# TELECOMMUTE

- **Company:** Electrolux
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Issue Tracking Systems, SAP ERP
- **Published:** August 15, 2026
- **Apply:** https://es.trabajo.org/oferta-5001-39419a291a81b941469a18916a59b9b1

## About the Role

Deliver training, create content, and enrich the knowledge base to reduce the number of escalations - Handle all customer dissatisfaction cases related to sales, including returns, refunds, or exchanges - Manage compliance and disputes, aiming at continuously improving and reducing customer disputes Who you are: - Experience in a similar role, with exposure to the relationship with an external partner and management of escalations and more complex cases - Excellent communication skills. - Customer orientation and ability to adapt to a dynamic environment. - Ability to multi-task, prioritize, and manage time effectively. - Knowledge of SAP, Excel and Ticketing systems would be a strong plus. - Fluent in Spanish and English. - Portuguese knowledge is a plus. As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.



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