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# IT Service Delivery Manager

- **Company:** Trabajo Híbrido Onetalent
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Application Lifecycle Management, Application Services, Business Software, Knowledge Management, SAP APO, SAP Materials Management, SAP R/3, SAP Sales and Distribution, Enterprise Software Applications, Sap Extended Warehouse Management, SAP TM
- **Published:** August 15, 2026
- **Apply:** https://es.trabajo.org/oferta-9000-eb0b64689c783a7cebd7b10fff65aa14

## About the Role

Planning - Inventory Planning - Order Management - Production Planning - Logistics and Supply Chain Operations We are particularly interested in candidates with experience supporting planning, operations or supply chain-related applications, including SAP IBP, SAP APO, SAP PP, SAP MM, SAP SD, SAP EWM, SAP TM or similar enterprise solutions. Requirements Must Have - Experience in Application Support, Application Management or Service Delivery roles. - Experience working with business-critical enterprise applications. - Experience managing external vendors and support providers. - Strong stakeholder management and communication skills. - Understanding of planning, operations or supply chain business processes. - Ability to translate business needs into application improvements and support activities. - Fluent English. Nice to Have - Experience supporting planning and operations-related applications. - Knowledge of SAP IBP, SAP APO, SAP PP, SAP MM, SAP SD,
SAP EWM or SAP TM. - Understanding of S&OP, Demand Planning and Supply Planning processes. - Experience within FMCG, Manufacturing or Supply Chain-intensive environments. - Experience working in international and multicultural organizations. What We Off

## Description

the IT Service Delivery Manager, you will be responsible for ensuring the stability, support and continuous improvement of business-critical applications across the organization. You will act as the key liaison between business stakeholders, external service providers and internal IT teams, ensuring incidents, service requests and enhancement initiatives are delivered efficiently and aligned with business priorities. For this particular position, we are especially interested in candidates with experience supporting Planning, Operations and Supply Chain-related applications . The role requires the ability to understand business processes, manage application services and effectively coordinate support activities across multiple stakeholders. The role combines application management, service delivery, stakeholder management and continuous improvement in a highly international environment. Key Responsibilities - Manage the day-to-day support and service delivery of business applications. -
Coordinate external AMS and support partners, ensuring agreed service levels are achieved. - Monitor incidents, service requests and problem management activities. - Ensure application availability, stability and business continuity. - Track and report service KPIs and performance metrics. - Act as the main point of contact between business users and IT support teams. - Gather business requirements and coordinate application enhancements. - Support application roadmaps and continuous improvement initiatives. - Participate in projects, upgrades, deployments and system enhancements. - Ensure proper documentation, governance and knowledge management practices. - Collaborate closely with Planning, Operations and Supply Chain stakeholders to understand business needs and priorities. Functional Scope The successful candidate will support applications related to planning and operational business processes, including: - Sales & Operations Planning (S&OP) - Demand Planning - Supply


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