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# TELECOMMUTE

- **Company:** Mercier Consultancy Group
- **Location:** Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, LiveChat, Office Suite
- **Published:** August 15, 2026
- **Apply:** https://es.trabajo.org/oferta-4111-b13d11eda52742457caf6233ebca0f50

## About the Role

high-performance team culture. Stay current with product knowledge, internal processes, and company policies to deliver accurate and up-to-date information to customers. Participate in regular training sessions, performance reviews, and quality assurance evaluations to continuously improve service delivery. Native or fluent Dutch language skills, both spoken and written, are essential for this role. A valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria. A good command of English for internal communication and training purposes. Previous experience in customer support, customer service, or a related client-facing role is advantageous but not strictly required - we welcome motivated newcomers to the industry. Strong communication and interpersonal skills with a genuine desire to help and support customers effectively. Proficiency with computers, standard office software, and the ability to navigate CRM or support ticketing platforms confidently.

## Description

international companies. If you are passionate about people, driven by results, and ready to take your customer support career to the next level, this Dutch-speaking job in Bulgaria could be the perfect fit for you. Key Responsibilities Provide high-quality customer support to Dutch-speaking clients via phone, email, and live chat channels in a professional and timely manner. Accurately diagnose, troubleshoot, and resolve customer enquiries, complaints, and technical issues relating to products or services. Maintain detailed and precise records of all customer interactions using the company's CRM and ticketing systems. Escalate complex or unresolved cases to the appropriate internal teams, ensuring seamless follow-through and customer satisfaction. Consistently meet and exceed individual KPIs and service level agreements (SLAs) defined by the customer support operations team. Collaborate actively with colleagues and team leaders to share best practices and contribute to a positive


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