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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Developer/Administrator - **Company:** Infinite Computer Solutions (ICS) - **Location:** Columbus, OH, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** JavaScript (Programming Language), Access Control List, Application Programming Interfaces (APIs), Configuration Management Databases, Software Documentation, Monitoring of Systems, Local Security Policy, Regression Testing, Client Side Scripting, Web Technologies, Network Server, Servicenow - **Published:** August 15, 2026 - **Apply:** https://www.dice.com/job-detail/4b891e5f-8cbd-4a03-a368-25d3aa73cafe ## About the Role * Experience: 4+ years of hands-on experience in ServiceNow administration and development. * Core Technical Skills: Proficiency in JavaScript, Glide API, and web technologies (HTML/CSS). Experience with IntegrationHub and Flow Designer is a plus. * Proven Track Record: Demonstrated experience successfully leading at least two major ServiceNow platform upgrades (e.g., Washington to Xanadu). * Onsite Commitment: Ability to work onsite at our Columbus, OH facility 5 days a week. Preferred Qualifications: * Security Awareness: Experience working in a FedRAMP-authorized or similarly secured government cloud environment. * Framework Knowledge: Familiarity with ITIL v4 frameworks and public sector service delivery models (CSM/ITSM). ## Description Role Overview: We are seeking a versatile ServiceNow Developer/Administrator to manage the daily operations, maintenance, and continuous improvement of an enterprise ServiceNow platform. This role is a critical part of a high-impact team supporting a major public sector digital transformation. The primary focus of this position is the technical stewardship of the platform ensuring 99.9% availability, executing seamless version upgrades, and handling the "run" side of the house while contributing to ongoing development sprints., * Platform Maintenance: Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes (e.g., MID Servers, Import Sets, Scheduled Jobs). * Upgrade Leadership: Plan, coordinate, and execute ServiceNow platform upgrades and patch cycles. This includes conducting impact analyses, managing clone-back procedures, and performing post-upgrade validation and regression testing. * Daily Administration: Manage user access, group memberships, and roles. Oversee the health of the CMDB and manage Service Catalog items, including workflows, variables, and fulfillment tasks. * Configuration & Development: Develop and maintain Business Rules, Client Scripts, UI Policies, and UI Actions. Troubleshoot and resolve incidents related to ServiceNow functionality and performance. * Security & Compliance: Maintain Access Control Lists (ACLs) and security settings. While not required, familiarity with FedRAMP security standards and government compliance protocols is highly preferred. * Reporting & Dashboards: Create and maintain complex reports and Performance Analytics dashboards to provide real-time visibility into service metrics for leadership. * Documentation: Maintain accurate system documentation, including configuration logs, upgrade playbooks, and knowledge articles for end-users. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [WeAreDevelopers LIVE – Guten TAG, Web Standards, AI and more](https://www.wearedevelopers.com/videos/1772-wearedevelopers-live-guten-tag-web-standards-ai-and-more) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)