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# IT Technician

- **Company:** Thompson Engineering
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Computer-Generated Imagery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Server Administration, Tablet Computers, Cybercrime
- **Published:** August 15, 2026
- **Apply:** https://www.juju.com/job/00000000gn530j

## About the Role

Ability to multi-task in a dynamic work environment, High school diploma or equivalent

 - 1 - 3 years of experience in similar role

 - Understanding of Active Directory, DNS, DHCP, and Group Policy

 - Microsoft Cloud technology experience is a plus

 - Experience troubleshooting systems

 - Proficiency with Microsoft Windows operating systems

 - Familiar with Microsoft Office applications

 - Excellent verbal and written communication skills

## Description

Thompson Holdings is seeking an IT Technician to join our team. Primary responsibilities of this role are supporting day-to-day operations, end user support, and some server management.

Responsibilities

 - Install and configure hardware and software components

 - End user computer imaging, configuration, and set up

 - Provide help desk support to end users to troubleshoot and resolve issues quickly and efficiently

 - Open and/or close trouble tickets on each call received

 - Escalate problems and requests as necessary to ensure positive resolution

 - Work closely with members of the IT team to troubleshoot network and systems issues, as well as respond to potential cyber threats

 - Create, modify, and/or delete user and email accounts

 - Perform routine maintenance on various IT equipment

 - Mobile device support - tablets, smartphones, etc.

 - Cabling installation and termination

 - Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT department

 - Other duties, as assigned

 - Occasional travel to branch and project offices

 - Occasional after hours and weekend work

 - Document and follow procedures and user guides

 - Ability to work both independently and in a team environment as needed


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