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# Help Desk Technician

- **Company:** Financial Independence Group, LLC
- **Location:** Cornelius, NC, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Protocols, Office Suite, TCP/IP, Software Troubleshooting, Information Technology, Hardware Infrastructure, User Accounts
- **Published:** August 15, 2026
- **Apply:** https://www.wayup.com/i-j-Help-Desk-Technician-Financial-Independence-Group-LLC-577099675447293/

## About the Role

+ Bachelor's degree in Computer Science, Information Technology, or related field preferred.
 + Proven experience as a Help Desk Technician or similar role
 + Excellent knowledge of Microsoft Windows and Office Suite, hardware and software installation, configuration, and troubleshooting
 + Familiarity with networking protocols and concepts, including TCP/IP, DNS, DHCP, and VPN
 + Strong problem-solving and analytical skills
 + Good communication and interpersonal skills
 + Ability to work independently and as part of a team
 + Associate's or Bachelor's degree in Information Technology or a related field is preferred

## Description

The Help Desk Technician will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, and escalating complex problems to appropriate resources. This role involves providing excellent customer service, maintaining accurate documentation of incidents, and resolving technical issues in a timely and efficient manner., + Provide technical assistance and support for incoming queries and issues related to software, hardware, and network problems

 + Respond to help desk tickets, emails, and phone calls in a timely manner
 + Identify and escalate high-priority issues to appropriate resources
 + Install, configure, and maintain software and hardware components
 + Perform software and hardware upgrades and patches
 + Create and maintain documentation of technical procedures and solutions
 + Provide end-user training and support
 + Maintain accurate and up-to-date records of incidents and solutions
 + Stay up-to-date with emerging technologies and industry trends
 + Maintain a high level of customer service at all times
 + Setting up and maintaining user accounts in Active Directory
 + Managing assets and inventory


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