> Markdown version of [/jobs/ext/2068257-computer-support-associate](https://www.wearedevelopers.com/jobs/ext/2068257-computer-support-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Support Associate - **Company:** Aditi Consulting - **Location:** Johnston, IA, United States - **Salary:** $52,000.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Computer-Generated Imagery, Desktop Computing, Inventory Management Software, Software Troubleshooting, Computer Equipment, Printer Maintenance, Servicenow - **Published:** August 15, 2026 - **Apply:** https://www.careerjet.com/job/us25f9c47f250cafaa6385412e7f47dcbb/eaa ## About the Role * Relevant experience is preferred. No specific educational requirement is required., * Minimum of 1 year of relevant experience in technical support, computer support, desktop support, or a related field. * Experience supporting hardware, software, printers, and general end-user computing environments. * Experience working within documented processes and support procedures. * Ability to work onsite four or more days per week in a team-oriented environment. * Ability to lift and move equipment weighing approximately 25-30 pounds. * Authorization to work in the United States is required. Sponsorship is not available for this position now or in the future., * Hardware and software troubleshooting. * Desktop support and end-user support. * Customer service and customer satisfaction focus. * Technical problem-solving skills. * Strong communication skills. * Ability to work collaboratively in a team environment. * Ability to follow documented procedures and knowledge base articles. * Asset management and inventory tracking. * Experience managing support tickets and service requests. * Organizational and documentation skills. * Ability to learn new technologies, processes, and procedures. Preferred Skills * Experience imaging and deploying computers. * Experience supporting printers and performing basic printer maintenance. * Experience with conference room technology support. * Experience with asset lifecycle management activities. * Experience working with ServiceNow or similar ticket management systems. * Experience supporting routine operational and administrative technology processes. ## Description Computer Support Associate is responsible for providing day-to-day operational support within a computing environment while following established procedures and processes. This role supports desktop hardware, software troubleshooting, printer management, conference room technology, asset lifecycle management, computer deployments, and general technical support activities. The position requires a combination of technical aptitude, administrative support, customer service, and collaboration skills to ensure smooth and efficient user experience. Responsibilities * Provide day-to-day operational support for a computing environment by following established procedures and processes. * Support desktop hardware and software troubleshooting activities while ensuring a high level of customer satisfaction. * Perform basic technical support functions, including hardware support, software support, printer management, and end-user assistance. * Provide smart hands support for servers and network teams as needed. * Support conference room technologies and related equipment. * Assist with asset lifecycle management activities, including deployment, tracking, maintenance, and retirement of equipment. * Perform computer imaging and deployment activities for end users. * Replace printer toner and assist with routine printer maintenance activities. * Dispose of outdated technology assets in accordance with established processes. * Resolve and manage support tickets received through ServiceNow or similar support queues. * Update and maintain asset records and inventory information within asset management systems. * Follow knowledge base articles and documented procedures to troubleshoot and resolve technical issues. * Create, maintain, and distribute operational documentation, records, and support-related information. * Maintain contact lists, process logs, incident reports, customer information updates, inventory records, maintenance records, and service documentation. * Recognize issues within supported processes and operations and resolve them using established procedures and documented solutions. * Escalate issues that fall outside established processes to the appropriate support teams. * Schedule routine equipment maintenance activities and coordinate support services as required. * Monitor inventory levels and assist with ordering and maintaining supplies and equipment. * Interact with suppliers and internal stakeholders regarding equipment and operational needs. * Collaborate effectively with team members to solve problems, support projects, and achieve operational objectives. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)