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# Product Support Specialist 1

- **Company:** Garmin Ltd
- **Location:** Louisville, KY, United States
- **Contract:** Permanent contract
- **Skills:** Garmin, Zendesk
- **Published:** August 15, 2026
- **Apply:** https://www.jofdav.com/jobs/59238129-product-support-specialist-1

## About the Role

* High School Diploma or GED
 * Demonstrated interest for the product segment and interest in developing product knowledge
 * Demonstrated customer service expertise
 * Proficient verbal, written and interpersonal communication skills
 * Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
 * Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
 * Excellent time management and follow-up skills
 * Demonstrated reliable and predictable attendance
 * Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

 * Experience with ZenDesk
 * Fluency in Spanish, Portuguese and/or French languages in addition to English

## Description

* Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
 * Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
 * Become knowledgeable in the specifications, capabilities and operation of Garmin products
 * Remain current on changes in policies, procedures, and product offerings
 * Accurate and timely completion of tasks and/or projects of basic complexity within defined process
 * Thoroughly document work in an organized and timely manner
 * Work a consistent and reliable schedule as identified by management
 * Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively
 * Consistently communicate with accounting department to resolve issues related to orders
 * Demonstrate ability to find creative solutions to order and exchange questions
 * Answer mildly complex questions from Product Support
 * Basic knowledge of key systems


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