> Markdown version of [/jobs/ext/2069741-production-support-analyst](https://www.wearedevelopers.com/jobs/ext/2069741-production-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Chandler, AZ, United States - **Experience:** Starter - **Salary:** $144,040.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, CA Workload Automation Ae, Software Bug Management, Business Process Modeling, Unix, Linux, Job Scheduling, Grafana, Splunk, Servicenow - **Published:** August 15, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3354595786&tx=IT878TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role Strong Attention to Detail: Crucial for tasks like restarting the correct jobs, where a small error can have significant consequences. Independent and Teachable: Must be able to learn quickly, operate with minimal supervision, and adapt to new challenges. Strong Interpersonal Skills: Ability to communicate effectively and assertively with customers and stakeholders to enforce process. Strategic Thinker: Capable of seeing the bigger picture beyond routine tasks and contributing to the long-term improvement of the services. Experience Experience in a production support or similar operational role is highly preferred. Experience following runbooks and handling operational tasks like monitoring dashboards and escalating issues is expected. ## Description 24/7 Production Support: Provide on-call support for critical applications, including weekends and holidays, as part of a follow-the-sun model with an existing team in India. Independent Operation: Act as the sole representative of the team during shifts, making decisions and responding to incidents independently. Compliance and Process Adherence: Enforce proper documentation and justification for all requests, pushing back on non-compliant asks that come through informal channels like Teams or email. Incident and Change Management: Handle day-to-day operational tasks, including monitoring queues, managing incidents and change requests, and performing deployments. Process Improvement and Automation: Proactively identify recurring issues, analyze root causes, and drive improvements to streamline processes and reduce manual intervention. The goal is to evolve the role by automating L1-type tasks. Customer Engagement: Meet with application owners to discuss recurring problems and advocate for bug fixes and stability improvements over new feature development. Skills Windows, System administrator, UNIX, linux, autosys, servicenow, splunk, grafana, ticketing, job scheduling, triage, incident Top Skills Details Windows,System administrator,UNIX,linux,autosys,servicenow,splunk,grafana,ticketing,job scheduling,triage,incident ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)