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# Technology Support Specialist

- **Company:** California Polytechnic State University
- **Location:** San Luis Obispo, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,824.0 - $84,648.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, DevOps, Monitoring of Systems, Information Technology, Performance Monitor
- **Published:** August 15, 2026
- **Apply:** https://careersingovernment.com/job/2487497/technology-support-specialist-information-technology-services/

## About the Role

* Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
 * Demonstrated skills in Service Desk related activities such as a technology rentals, software license management, mobile phone management, & walk-in support.
 * Experience using system monitoring and performance tools in a large-scale environment.
 * Demonstrated management and experience with of Active Directory.
 * Experience with and demonstrated application of remote desktop support tools.
 * Experience deploying technology and working in virtual environments.
 * Deep knowledge and troubleshooting of Office 365., * Equivalent to a bachelor's degree in a related field and two years of relevant experience.
 * Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
 * An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

## Description

Under general supervision of the Client Services Manager, the Service Desk Consultant delivers outstanding customer service and support for applications and services provided by the ITS Service Desk. This position provides support for all assigned systems, including administrative systems, network access, email, calendar, user accounts and passwords, PolyCard, and other services. Duties include providing basic and intermediate user consultation and support, applications and services administration, documentation, and training. We are also looking for experience with technology rentals, software license management, mobile phone management, & walk-in support. #CalPolyITS

This position is eligible for hybrid work pursuant to Cal Poly's Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California.


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