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# Technical Support Engineer

- **Company:** Jobtailor
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Troubleshooting
- **Published:** August 15, 2026
- **Apply:** https://www.buscojobs.com.es/technical-support-engineer-en-madrid-ID-367335556

## About the Role

Collaborate with cross-functional teams to enhance customer experience.Requirements- 1+ years of experience in a technical role.

 - Strong troubleshooting and problem-solving skills.
 - Excellent communication skills, both written and verbal.
 - Experience documenting solutions, writing user guides, or contributing to knowledge bases.
 - Familiarity with ticketing systems and customer support tools.
 - Ability to explain technical concepts to non-technical users.
 - Proactive and customer-focused mindset.
#J-*****-Ljbffr

## Description

Responsibilities- Provide first-line technical support.- Diagnose and troubleshoot software, hardware, and system issues.- Guide customers through product setup, configuration, and best practices.- Escalate complex technical issues to the engineering team while ensuring timely resolution.- Maintain detailed records of customer interactions and solutions in the support system.- Create, update, and improve technical documentation, FAQs, and knowledge base articles.- Identify recurring issues and suggest product improvements.- Collaborate with cross-functional teams to enhance customer experience.Requirements- 1+ years of experience in a technical role.- Strong troubleshooting and problem-solving skills.- Excellent communication skills, both written and verbal.- Experience documenting solutions, writing user guides, or contributing to knowledge bases.- Familiarity with ticketing systems and customer support tools.- Ability to explain technical concepts to non-technical users.- Proactive and customer-focused mindset.#J-*****-Ljbffr


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