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# Production Support Engineer ID59491

- **Company:** Agileengine
- **Location:** Valencia, Spain
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Application Layers, JIRA, Identity and Access Management, PostgreSQL, Runbook, Datadog, Amazon Virtual Private Cloud (VPC), Cloudformation, Amazon Relational Database Service, AWS Data Analytics, Cloudwatch, Terraform
- **Published:** August 15, 2026
- **Apply:** https://es.trabajo.org/oferta-9000-4cc834393a625bd2a2506ec87fca1e28

## About the Role

EC2/ECS, networking (VPC, security groups, ACLs), and IAM; - Operational proficiency with PostgreSQL and / or Amazon RDS; - Incident triage across infrastructure and application layers; - Track record managing SLAs in a ticketed support environment such as Jira; - Strong written communication for escalation and post-incident reporting; - Upper-intermediate English level. NICE TO HAVES - Experience with structured incident response such as ITIL or NIST; - Familiarity with Datadog, CloudWatch, or comparable observability platforms; - Exposure to AWS data services including Glue, S3, Athena, and EventBridge; - Basic IaC familiarity with CloudFormation, SAM, or Terraform; - Background in financial services or regulated environments; - AWS certification such as SysOps Administrator or Solutions Architect; - Experience with scripting/automation to reduce manual toil. PERKS AND BENEFITS - Professional growth: Mentorship, TechTalks, and personalized growth roadmaps. -

## Description

application, and data layers; - Perform first-level triage on incidents and support requests; escalate to developers with thorough context and diagnostics; - Execute patching, operational tasks, and documented runbooks; - Participate in on-call rotation and support scheduled deployments as needed; - Conduct post-incident reviews and feed lessons back into runbooks and playbooks; - Identify recurring issues and systemic risks before they escalate; - Improve documentation and monitoring coverage between active support activities; - Contribute to operational reporting and SLA dashboards; - Manage and track SLA performance across all supported services; surface risks proactively; - Coordinate with Help Desk / Deskside Support partner for production tasks affecting employees; - Escalate security incidents and vulnerabilities to the vCISO partner per documented procedures. MUST HAVES - 3+ years in production support, SRE, NOC, or operations engineering; - Hands-on AWS experience with


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