> Markdown version of [/jobs/ext/2070953-av-it-support-technician-av-event-end-user-support](https://www.wearedevelopers.com/jobs/ext/2070953-av-it-support-technician-av-event-end-user-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AV/IT Support Technician - AV Event & End User Support - **Company:** Astreya Partners - **Location:** New York, United States - **Experience:** Experienced - **Salary:** $48,859.0 - $77,168.0 - **Contract:** Permanent contract - **Skills:** Collaborative Software, Desktop Computing, IPTV, Software Engineering, Software Troubleshooting, Peripherals, Laptops, 3-tier Architectures, User Accounts - **Published:** August 15, 2026 - **Apply:** https://www.dice.com/job-detail/90a0ff88-3930-4c7d-9aec-5abed3f04c6a ## About the Role The technician should have approximately 3 to 5 years of relevant AV, event production, or technical support experience., * 3 to 5 years of relevant experience in AV, live event production, UCC, or technical support. * Strong working knowledge of professional audio, video, conferencing, presentation, recording, and collaboration technologies. * Experience supporting live corporate events and troubleshooting issues in high-pressure environments. * Working knowledge of end-user computing, including desktops, laptops, peripherals, operating systems, connectivity, and common software issues. * Strong troubleshooting, communication, documentation, and customer service skills. * Ability to work independently, prioritize competing requests, and shift between event, AV/UCC, and end-user support responsibilities. * Ability and willingness to periodically travel to and manage offsite events as required by the business. * Flexibility to support event schedules that may occasionally require adjusted working hours. Preferred Qualifications * Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking. * AVIXA CTS-I/CTS-D, Q-SYS Level 2, and/or Dante Certifications The role requires flexibility to shift between event delivery, AV/UCC support, and Tier 1 end-user support based on business priorities, with scheduled and business-critical events taking priority. ## Description This blended role provides up to Tier 3 event production and AV/UCC support while also assisting with End User Services and Tier 1 helpdesk tasks as required by the business., * Support onsite, virtual, hybrid, and occasional offsite events from pre-production through event closeout. * Review technical plans, run of show documentation, equipment requirements, and production schedules. * Set up, configure, test, operate, and troubleshoot audio, video, conferencing, presentation, playback, recording, and related event systems. * Support rehearsals, presenters, executives, and live event delivery. * Diagnose and resolve technical issues quickly during live events. * Capture and deliver event recordings and complete basic post-event documentation. * Periodically manage offsite events, including coordination with venues and vendors, equipment deployment, technical setup, live operation, troubleshooting, and event closeout. * Perform routine and corrective maintenance on AV and UCC systems, conference rooms, and related equipment. * Troubleshoot AV hardware, control systems, network-connected devices, and supported collaboration platforms. * Provide Tier 1 End User Services support when required, including hardware, software, peripherals, user accounts, connectivity, mobility, and basic workstation troubleshooting. * Fulfill end-user hardware requests, equipment setups, replacements, and office support needs. * Document incidents, service requests, system changes, and resolutions in the appropriate systems. * Escalate complex or unresolved issues to the appropriate Tier 2/Tier 3, engineering, infrastructure, or vendor teams. * Provide a high level of customer service and collaborate effectively with internal teams, external partners, vendors, and client stakeholders. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Cat Herding with Lions and Tigers - Christian Heilmann](https://www.wearedevelopers.com/videos/1785-cat-herding-with-lions-and-tigers-christian-heilmann) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)