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# Desktop Support Technician

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Detroit, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, System Center Configuration Manager, Computer Equipment, Cisco
- **Published:** August 15, 2026
- **Apply:** https://www.detroitjobsite.com/job.asp?id=3354566780&tx=CT2624TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 5 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
 * 2 to 3 years of Cisco VC devices troubleshooting and telephony.
 * Experience with work assignment reporting, escalation handling, RCA/root case analysis and documentation.

## Description

* Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
 * Act as primary point of accountability for the site from desktop support perspective.
 * Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
 * Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
 * Perform incident management, RCA for major incidents , and drive issue prevention.
 * Create and maintain SOPs, runbooks, and knowledge articles .
 * Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.


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