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# Test Operations and BrowserStack Lead

- **Company:** Teleperformance USA
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Spreadsheets, Information Systems, Computer Telephony Integration, Software Debugging, Scrum Methodology, Test Management, Browserstack, Bug Reporting, Information Technology
- **Published:** August 15, 2026
- **Apply:** https://dejobs.org/x/x/2DDEB45EB7D64B6199C29F556FA96445/job/

## About the Role

* Experience: 4-6+ years in QA / UAT operations, test management, or release validation support, including at least 2 years leading test administration or coordination across multiple teams.
 * Education: Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent relevant experience.
 * Technical / functional proficiency: Strong understanding of test lifecycle management, defect workflows, release status reporting, traceability, and evidence capture.
 * Tool expertise: Strong hands-on BrowserStack experience required; strong proficiency in Jira and spreadsheet-based reporting; experience with dashboarding and status tracking tools preferred.
 * Operating strengths: Able to run intake, maintain suite hygiene, coordinate execution status, and provide clear reporting inputs to Program Management.
 * Certifications: ISTQB Foundation or equivalent preferred; Agile / Scrum certification desirable.
 * Strong written and verbal English communication.
 * Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
 * Comfort operating in a hybrid manual-plus-automation model.
 * Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
 * Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
 * Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

## Description

* Oversee:
 * BrowserStack administration
 * Test intake
 * Dashboards
 * Reporting support
 * Execution tracking
 * Process consistency
 * Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
 * Execute approved manual test cases and approved business-facing regression suites.
 * Support post-deploy production validation planning, coordination, and execution.
 * Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
 * Maintain execution records, test assets, and operating documentation.
 * Provide standardized status inputs and reporting support to Program Management.
 * Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.


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