> Markdown version of [/jobs/ext/2071852-it-operations-analyst](https://www.wearedevelopers.com/jobs/ext/2071852-it-operations-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Analyst

- **Company:** US Tech Solutions, Inc.
- **Location:** Saint Paul, MN, United States
- **Salary:** $52,000.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Bomgar, Collaborative Software, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Productivity Software, Diagnostic Tools, Break Fix, Peripherals, Microsoft InTune, Information Technology, Casper Suite, Servicenow
- **Published:** August 15, 2026
- **Apply:** https://www.juju.com/job/00000000gn685g

## About the Role

+ Experience providing end-user technical support in Windows and macOS environments.

 + Hands-on experience supporting employee hardware and software.

 + Proficiency with Microsoft productivity applications.

 + Experience working in a ticketing system such as ServiceNow.

 + Strong communication and customer-service skills.

Preferred Qualifications:

 + Experience with Bomgar, Nexthink/Amplify, Intune, or JAMF.

 + Experience creating IT Knowledge Base content.

 + Experience coordinating with third-party vendors.

Work Environment & Physical Requirements:

 + Combination of desk-based work and hands-on troubleshooting.

 + May require lifting and moving IT equipment such as laptops, monitors, and printers.

## Description

+ The Tech Lounge Support Technician provides in-person, walk-up technical support to Client associates.

 + This role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools while ensuring a high quality customer experience.

 + The technician triages and resolves incidents and requests using ServiceNow, performs hands-on troubleshooting, supports meeting and event A/V needs, contributes to knowledge documentation, and partners with internal teams and vendors to restore service efficiently while meeting SLA/OLA and ticket quality expectations.

Key Responsibilities

Tech Lounge Support:

 + Provide walk-up and scheduled in-person support for associates visiting the Tech Lounge.

 + Deliver a professional, patient, and empathetic customer experience.

 + Clearly explain technical issues in user-friendly language.

Endpoint, OS, and Application Support:

 + Support Windows, macOS, Android, and iOS devices.

 + Provide hands-on and remote support for laptops, desktops, printers, peripherals, and other business hardware.

 + Install, configure, and troubleshoot Microsoft Office and other applications.

 + Use approved troubleshooting tools such as Bomgar and Nexthink/Amplify.

Ticket Management & Escalation:

 + Log, update, and document incidents in ServiceNow.

 + Perform ticket triage and escalation per SLA/OLA.

Knowledge, AV, Projects & Vendors:

 + Create and maintain Knowledge Base articles.

 + Support meeting and event audio/visual needs.

 + Participate in project support and hypercare.

 + Coordinate with vendors for repairs and conference-room troubleshooting.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)