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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician - **Company:** CompuCom Systems Holding LLC - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $46,800.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Desktop Computing, Networking Hardware, Inventory Management Software, Microsoft Office, Network Architecture, Virtual Machines, Wireless Access Point, Office365, Tablet Computers, Laptops, Hardware Asset Management, Servicenow, Windows Client - **Published:** August 15, 2026 - **Apply:** https://www.juju.com/job/00000000gn0xa5 ## About the Role + 3+ years of experience providing desktop, deskside, field, or end-user technical support. + Strong working knowledge of Windows 10 and Windows 11 operating systems. + Experience supporting Microsoft Office and Microsoft 365 applications. + Proficiency with ServiceNow or similar IT service management (ITSM) and ticketing platforms. + Understanding of TCP/IP networking fundamentals and basic network troubleshooting. + Experience supporting printers, scanners, peripheral devices, and mobile technologies. + Strong problem-solving, troubleshooting, and analytical skills. + Excellent customer service, communication, and interpersonal skills. + Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment. Preferred Qualifications + Experience supporting technology in manufacturing, industrial, or distribution environments. + Hands-on experience with Zebra or other enterprise label printing solutions. + Familiarity with network infrastructure components, including switches, wireless access points, and related hardware. + Experience providing Smart Hands support for network, server, and infrastructure teams. + Knowledge of asset management, inventory tracking, and hardware lifecycle programs. + Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications. ## Description Our client is currently seeking a qualified **Desktop Technician** to join their team **onsite** in Phoenix, AZ and provide support services. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives., End User Support + Provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices. + Troubleshoot and resolve Windows operating system, application, and peripheral device issues. + Deliver Microsoft 365 and business productivity application support. + Assist end users with account access, device setup, and day-to-day technical support needs. + Provide VIP and executive-level technical support as required. Device Deployment & Lifecycle Management + Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices. + Perform hardware upgrades, break/fix repairs, and warranty coordination activities. + Execute device refreshes, migrations, and asset lifecycle management processes. + Maintain accurate asset inventory records and tracking documentation. + Support device patching, compliance, and security requirements in accordance with customer standards. Site Technology Support + Support printers, label printers, handheld scanners, RF devices, and other workplace technology. + Troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies. + Assist with laboratory systems, virtual machine environments, and operational technology (OT) systems as directed. + Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies. Infrastructure & Smart Hands Support + Provide onsite "smart hands" support for infrastructure and network teams. + Assist with network hardware activities, including switches, wireless access points, UPS systems, and related equipment, following established procedures. + Support cabling, rack installations, and technology deployment projects. + Participate in site moves, adds, changes, and infrastructure upgrade initiatives. + Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities. Service Delivery & Operational Excellence + Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems. + Meet established service level agreements (SLAs) and maintain accurate ticket documentation. + Communicate effectively with end users, site leadership, and cross-functional support teams. + Identify recurring issues and recommend process improvement opportunities. + Ensure compliance with customer security, safety, and operational policies and standards. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Robots are coming into the wild! 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