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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Helpdesk Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Las Vegas, NV, United States - **Experience:** Starter - **Salary:** $37,440.0 - $39,520.0 - **Contract:** Temporary to permanent - **Skills:** Software Applications, Business Software, Computer Networks, Identity and Access Management, Issue Tracking Systems, User Provisioning Software, Diagnostic Tools, Software Troubleshooting, Computer Equipment, User Accounts - **Published:** August 15, 2026 - **Apply:** https://dejobs.org/x/x/491603178C90472E822B87FE68A90E46/job/ ## About the Role * Minimum 1 year of experience in a Help Desk, Technical Support, or IT Support role. * Strong troubleshooting skills involving desktop hardware, software applications, operating systems, and peripheral devices. * Basic understanding of networking concepts, workstation configuration, and enterprise business applications. * Experience managing user accounts and permissions within a corporate environment. * Ability to read, interpret, and follow technical documentation, knowledge base articles, and procedural guides. * Excellent verbal and written communication skills with a strong customer service focus. * Strong organizational skills and attention to detail. * Ability to effectively prioritize multiple requests and work in a fast-paced environment., * Experience supporting users in a complex enterprise environment. * Familiarity with user provisioning, access management, and security compliance processes. * Microsoft certifications or other relevant IT certifications are highly desirable. Top Skills * Help Desk Support * Troubleshooting * Customer Service * Technical Support * User Account Administration * Incident Management, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description The Help Desk Support Technician serves as the first point of contact for end users, providing technical assistance and exceptional customer service for hardware, software, network, and access-related issues. This role is responsible for troubleshooting technical problems, managing user accounts, supporting compliance initiatives, and ensuring timely resolution of service requests in a fast-paced enterprise environment., * Respond to and resolve incoming technical support requests via phone, email, and ticketing systems. * Gather and document end-user information, issue details, troubleshooting steps, and resolution outcomes. * Build positive relationships with users while effectively identifying and diagnosing technical issues. * Assess and prioritize incidents based on severity, escalating complex issues to Tier 2 support as appropriate. * Track, manage, and update support tickets throughout the resolution process to ensure accurate documentation and timely closure. * Utilize diagnostic tools and established troubleshooting methodologies to identify and resolve hardware, software, and connectivity issues. * Support end users with workstation setup, configuration, maintenance, and day-to-day technical assistance. * Create and maintain user guides, knowledge base articles, and frequently asked questions (FAQs) to improve self-service capabilities. * Assist in developing and maintaining support procedures, documentation, and reporting processes. * Provision and deprovision user accounts, application access, system permissions, and network resources. * Conduct regular user access reviews to ensure appropriate authorization and compliance with organizational policies. * Perform routine security and compliance audits related to user accounts, access controls, and system permissions. * Monitor and report on workstation performance trends and support metrics. * Provide end-user training and guidance on technology best practices and company systems. ## Related Videos - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)