> Markdown version of [/jobs/ext/2071931-analyst-network-operations](https://www.wearedevelopers.com/jobs/ext/2071931-analyst-network-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst, Network Operations - **Company:** Intercontinental Exchange - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $67,000.0 - $76,000.0 - **Contract:** Permanent contract - **Skills:** Border Gateway Protocol, Network Analysis, Computer Networks, Computer Engineering, Multicasting, Network Architecture, Routing, Network Service, Open Shortest Path First (OSPF), TCP/IP, Computer Network Operations, Network Support - **Published:** August 15, 2026 - **Apply:** https://www.juju.com/job/00000000gn622p ## About the Role + Bachelor's Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. + Knowledge of routing protocols and concepts (OSPF, BGP, etc.). + Knowledge of TCP/IP, Layer 2 and 3 switching. + Position requires superior customer service skills including verbal and written skills. + Ability to work in a team-oriented environment is essential + Weekend and off hours support is required + JNCIA, CCNA, or equivalent knowledge is preferred. + Financial industry experience is preferred. + Solid understanding of multicast and troubleshooting techniques + Working knowledge of how to use management tools ## Description Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Responsibilities + Incident Management + Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. + Problem Management + Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. + Operational Readiness for New Services + Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures. + Change Management Planning and Configuration Implementation + Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering. + Service Requests, Network Maintenance, and Operational Support + Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. + Process Improvement + Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. + Perform monitoring for new events to open incidents + Perform all levels of routine network analysis + Coordinate hot hands and other activities with vendors ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)