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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Technology Operations - System... - **Company:** Minnesota State - **Location:** Brooklyn Park, MN, United States (Remote available) - **Experience:** Experienced - **Salary:** $83,221.0 - $143,749.0 - **Contract:** Permanent contract - **Skills:** Information Technology Operations, Information Technology - **Published:** August 15, 2026 - **Apply:** https://www.juju.com/job/00000000gn77dw ## About the Role + Minimum of three (3) years of progressive experience in information technology operations, infrastructure and/or end-user support services within the past five (5) years. + Including two (2) years of progressive staff supervision experience, including, supervision of various level of IT staff, hiring, coaching, performance management, and accountability for staff performance and outcomes within the last five (5) years. + Experience leading or contributing to day-to-day IT operations, including troubleshooting, incident response, and service delivery. + Working knowledge of cybersecurity principles and practices, including risk mitigation and exposure to security frameworks within the last five (5) years. + Experience supporting the development and management of budgets, including technology purchasing and resource allocation. + Demonstrated ability to manage and prioritize multiple operational responsibilities in a dynamic environment. + Strong customer service orientation and ability to effectively engage with a wide range of stakeholders. *A Master's degree in Information Technology or related field substitutes for 18 months of experience; a bachelor's degree in Information Technology or related field substitutes for 12 months; an associate's degree Information Technology or related field substitutes for 6 months. Preferred Qualification + Master's degree in Information Technology, computer science, educational technology or related field. + Experience in a higher education setting. + Demonstrated ability to lead across multiple technology domains by leveraging team expertise while maintaining accountability for outcomes. + Experience leading teams that support both infrastructure and service desk/end-user support functions within the last five (5) years. + Experience with NIST cybersecurity assessments, audits, or framework implementation within the last five (5) years. + Demonstrated success developing and improving operational processes, service standards, and performance metrics. + Experience implementing or improving IT service management practices. + Experience partnering with faculty or instructional staff to support technology use in classroom or lab-based learning environments. Other Requirements Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment. Work Shift (Hours / Days of work) Full-Time - Monday - Friday ## Description The purpose of this position is to provide direct supervision and leadership of technology staff supporting infrastructure and service operations, ensuring strong team performance, accountability, measurable outcomes, and continuous improvement. The Director leads and actively participates in day-to-day operations and the execution of technology initiatives aligned with the institutional strategic plan. The Director builds strong relationships with faculty and staff, leading collaborative conversations to assess technology needs and guide the selection and use of tools that enhance teaching, learning, and lab-based environments. The role ensures technology services and infrastructure are delivered securely, reliably, and with a strong customer service focus through hands-on leadership and operational discipline. This position supports departmental planning, budgeting, and resource alignment and requires broad knowledge across technology domains to effectively lead work across infrastructure, service, and security functions by leveraging team expertise and available resources. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [What 2025 Taught Us: A Year-End Special with Hung Lee](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)