> Markdown version of [/jobs/ext/2072590-sr-user-support-technician](https://www.wearedevelopers.com/jobs/ext/2072590-sr-user-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. User Support Technician - **Company:** CGS Business Solutions - **Location:** Irvine, CA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Access Network, IBM System I, Information Systems, Desktop Computing, Issue Tracking Systems, JD Edwards EnterpriseOne, Microsoft Office, SAP Sales and Distribution, Information Technology - **Published:** August 15, 2026 - **Apply:** https://www.wayup.com/i-j-Sr-User-Support-Technician-CGS-Business-Solutions-709446018283731/ ## About the Role + Must be proficient in Microsoft Office Suite and experience with AS400 and JD Edwards is a plus. + Must have in depth knowledge of PC based products. + Advanced knowledge of or certification in relevant operating systems and applications is preferred. + Must be able to handle multiple priorities. Education + Associate's Degree in a computer science or related field and 5+ years solid experience in advanced user support is required. + A+ and\or MCSE certification preferred. Bachelor's Degree preferred. ## Description CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity: Our national manufacturing customer is seeking a Sr. User Support Technician to provide user and technical support with the highest degree of customer service to all employees. The Sr. User Support Technician will act independently with limited oversight. Must provide support for PCs, software, printers, cell phone, desk phones, meeting rooms, voicemail, file shares, network access, account creation and maintenance, email, share folders access to all company locations and other duties as assigned. Location: 100% onsite with travel Responsibilities + Provide support to end users on a variety of issues. Responsible for recognizing, researching, isolating and resolving information system problems. + Coordinates referrals to appropriate services, repairs, training and follow-up. + Acts as an escalation point for other members of the team. + Performs complex problem determination, diagnosis and resolution by identifying hardware and software problems and potential solutions. + Research unknown issues for potential resolutions through online resources and documentation. + Supports the Installation and configuration of new PC's, software, peripheral equipment (printers, faxes, etc.) and telecommunication devices (Phones, Cellphones, Blackberries). + Is proficient with supporting all aspects of the Desktop Level II areas of responsibility. + Deliver "hands-on" training in-person and remotely + Trains users on the use of the ticketing system. + Documents instructions and solutions for other technicians and end users. + Produce training videos when applicable. + Travel to other plants and offices to conduct and participate in training programs. + Assists in ITS projects and works closely with staff in completing these projects. Identifies and evaluates new technology as it relates to laptop, desktop, or telecommunication improvements and standardizations. + Administrative duties as assigned i.e. reviewing and updating tickets daily, managing the ticket queue, inventory control, procurement processing, conference setup, documentation, time keeping, submitting tickets, etc. + Provide training to the SD team, concentrating on tasks that they can handle that would help to improve user support. + Perform on-site plant visits as needed and support/configure/troubleshoot network, server and computers as required by the site. ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Hands-on Journey to Quantum Computing with IBM](https://www.wearedevelopers.com/videos/137-hands-on-journey-to-quantum-computing-with-ibm) - [Kubernetes Security Best Practices](https://www.wearedevelopers.com/videos/1411-kubernetes-security-best-practices) - [Can This Elephant Dance? 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