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# Helpdesk Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Las Vegas, NV, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $39,520.0
- **Contract:** Temporary to permanent
- **Skills:** Access Network, Business Software, Desktop Computing, Networking Basics, Data Logging, User Identification, User Accounts
- **Published:** August 15, 2026
- **Apply:** https://dejobs.org/x/x/474BE17330FE40E5BB97E589AB5E4571/job/

## About the Role

Help desk support, Help desk, Troubleshooting, Customer service

Top Skills Details

Help desk support,Help desk,Troubleshooting,Customer service

Additional Skills & Qualifications

At least 1 years in troubleshooting / help desk

Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices

Experience administering users and computers in a complex enterprise environment

Microsoft certifications are highly preferred

## Description

* Field incoming help requests from end users via both telephone and e-mail
 * Document all end user identification information, including name, department, contact information, and nature of problem or issue.
 * Build rapport and elicit incident details from end users.
 * Assess severity of issues and categorize and assign accordingly. Route severe incidents to Tier 2
 * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
 * Apply diagnostic utilities to aid in troubleshooting.
 * Identify and learn appropriate software and hardware used and supported by the organization.
 * Perform post-resolution follow-ups to help requests.
 * Develop help sheets and frequently asked questions lists for end users.
 * Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
 * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
 * Provision and deprovision of user accounts, systems, applications and network access.
 * Complete regular reviews of system users to ensure users are authorized and provisioned properly.
 * Perform routine security audits & other compliance audits for all provisioned user accounts.


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