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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Delivery Senior Consultant - **Company:** Deloitte T.T.L. - **Location:** Philadelphia, PA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Artificial Intelligence, Software Bug Management, Configuration Management Databases, Cyber Security, System Configuration, Data Infrastructure, Global Positioning Systems (GPS), Requirements Management, Software Asset Management, Software Engineering, ServiceNow IT Service Management, Hardware Asset Management, Servicenow - **Published:** August 15, 2026 - **Apply:** https://www.phillyjobs.com/job.asp?id=3354553858&tx=ZT2625TTD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Ability to work independently and collaborate as part of a team * Effective written and verbal communication skills * Meticulous attention to detail and quality of work product * Ability to build and sustain professional relationships * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to provide clear guidance to others, * Bachelor's degree * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future * Must be able to obtain and maintain the required clearance for this role * Delivery Center Location & Travel Requirements: * Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia) * Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location * Travel Requirement: Maximum of 10% overnight travel for client or project purposes * Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance * 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role * 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation * 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management, including forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls * 2+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls Preferred * ServiceNow Certified System Administrator (CSA) * ServiceNow Certified Application Developer (CAD) * Architecture Excellence (ArchX) * One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including Risk and Compliance (CIS-RC), Security Incident Response (CIS-SIR), Vulnerability Response (CIS-VR), Third-Party Risk Management (CIS-TPRM), Hardware Asset Management (CIS-HAM), Software Asset Management (CIS-SAM), Service Mapping (CIS-SM), Discovery (CIS-DISCO), Event Management (CIS-EM), Data Foundations (CIS-DF), or Strategic Portfolio Management (CIS-SPM) * Experience implementing and configuring ServiceNow AI Control Tower capabilities, including AI inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting * Experience supporting identity governance for human and non-human actors using Veza, or cyber asset discovery and configuration management database (CMDB) integration using Armis ## Description As a Delivery Senior Consultant, Software Engineering Solutions on the GPS Cyber Strategy & Transformation team, you will be responsible for... * Supporting requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows * Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases * Contributing to functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls * Supporting documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases * Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials * Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption ## 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