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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MSP Technical Support - **Company:** Pavion Corp - **Location:** Altamonte Springs, FL, United States - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, VoIP, Business Software, Desktop Computing, Disaster Recovery, Issue Tracking Systems, Microsoft Office, Windows Servers, Networking Basics, Network Connections, Citrix Systems, Remote Access Technology, Remote Desktop Services, SQL Databases, Windows Desktop, Internet Protocol Telephony, Peripherals, Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** August 15, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88043326/1 ## About the Role Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools-and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role., * High School Diploma * 1 year of IT experience * Excellent verbal and written communication skills * Professional, friendly, positive, optimistic demeanor * An understanding of relevant technologies, solutions, troubleshooting, & support, * Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus * General Windows Desktop * Strong Organization and Time Management Skills ## Description Technical Support & Troubleshooting * Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems. * Troubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity. * Support and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software. * Utilize remote access tools to resolve technical issues efficiently. * Perform on-site visits as needed for equipment deployment, hardware replacement, and issue resolution. * Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers. Systems & Application Administration * Create, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms. * Perform Office 365 administration tasks. * Support phone system and VOIP administration. * Assist with technologies related to Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix. Networking & Infrastructure Support * Troubleshoot basic networking issues and support VOIP systems. * Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups. Customer Service & Communication * Maintain a high level of customer satisfaction through timely, professional, and effective support. * Communicate clearly with clients to ensure understanding of issues and resolutions. * Demonstrate a proactive, service-oriented mindset focused on improving client productivity. Documentation & Reporting * Accurately document customer systems, configurations, troubleshooting steps, and resolutions. * Record detailed time entries for service work and project activities. * Follow established procedures and contribute to knowledge base improvements. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)