> Markdown version of [/jobs/ext/2073328-design-associate](https://www.wearedevelopers.com/jobs/ext/2073328-design-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Design Associate - **Company:** La-Z-Boy, Inc. - **Location:** Richmond, VA, United States - **Salary:** $45,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Design Studio, Microsoft Office, Microsoft PowerPoint - **Published:** August 15, 2026 - **Apply:** https://www.careerjet.com/job/used4f615f93790ee78ed6bdf4419a7778/eaa ## About the Role * Polished, persuasive, and endlessly ambitious. * Passionate about modern aesthetics and premium materials. * Obsessed with detail, service, and delivering the wow factor. * Experienced in sales or retail (luxury experience = a major plus)., * High School Diploma or equivalent * Previous selling experience and ability to close a sale strongly preferred * Excellent communication, customer service skills, and organizational skills * Strong interpersonal skills to effectively communicate, build rapport, and positively influence * Demonstrated persuasion and negotiation skills * Ability to effectively manage time and conflicting priorities * Ability to effectively and productively with others as a team * Ability to work the schedule and hours dictated by business needs * Ability to work evenings, weekends and holidays as required * Initiative to meet assigned goals, missions and objectives and motivated to achieve more * Strong attention to detail * Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint PREFERRED REQUIREMENTS: * Bachelor's degree in Business or a related field, * Ability to lift and/or carry up to 50 pounds. * Ability to stand for long periods of time. * Nearly continuous use of repetitive hand motions, hearing and listening. * Often required to sit, walk, bend and stoop * Subject to inside environmental conditions * Ability to pass background and drug screen. ## Description KEY RESPONSIBILITIES (other duties as assigned): Drives Sales * Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy * Promote the Design program & assist the Designer to achieve established Design program sales goals * Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers. * Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers * Maximize store promotions, marketing initiatives, and grassroots programs * Maintain strong knowledge of the features and benefits of existing and new product lines Design Program * Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service. * Execute and champion the Design process following the established company guidelines * Responsible for supporting design related functions in the store Customer Focus * Provide the highest level of customer service to all current and future customers * Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process * Effectively use Podium to ensure customer satisfaction and future follow-up * Make sound business decisions to deliver customer satisfaction and promote team environment * Provide support by being responsive to incoming phone calls and emails * Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience People * Maintain a positive working relationship with all store employees * Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals * Help promote and champion a culture of sales and service Operational Excellence * Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness * Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries * Responsible for accurately completing daily On-Point system logs * Show a sense of urgency, enthusiasm and excitement with the store team and customers * Maintain adequate knowledge of company standards, product knowledge and internal processes and systems * Consistently schedule deliveries with customers * Responsible for opening and closing of the store ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [What AI Can, Can’t, and Shouldn’t do for Games](https://www.wearedevelopers.com/videos/997-what-ai-can-can-t-and-shouldn-t-do-for-games) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Declarative Design and a fresh take on collaboration with developers](https://www.wearedevelopers.com/magazine/595-declarative-design-and-a-fresh-take-on-collaboration-with-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)