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# Genesys Cloud admin

- **Company:** Diverse Lynx LLC
- **Location:** Biloxi, MS, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Data Analysis, JSON, Routing, Node.Js, Release Management, Salesforce.Com, Scripting, Enterprise Software Applications, Genesys, Restful APIs, Servicenow
- **Published:** August 15, 2026
- **Apply:** https://www.careerjet.com/job/usfda1315a7bfaec46a32a99a67dd1e0f8/eaa

## About the Role

* 5+ years of experience with Genesys Cloud CX
 * Genesys Cloud administration and configuration
 * ACD, IVR, Architect, routing, queues and skills
 * User, roles, permissions, divisions and licenses
 * Telephony configuration, SIP and number management
 * Call-flow and IVR troubleshooting
 * Genesys Cloud Analytics and reporting
 * WEM / Workforce Management
 * Outbound campaigns
 * Genesys Cloud APIs, REST APIs and data actions
 * CRM integration, preferably Salesforce
 * ServiceNow / enterprise application integrations
 * JSON, JavaScript/Node.js or scripting
 * Production support and incident troubleshooting
 * Change/release management
 * Banking or financial-services/contact-center experience



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