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# IT Help Desk Analyst I

- **Company:** STRATEGIC SYSTEMS
- **Location:** Indianapolis, IN, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Configuration Management, Computer Networks, Desktop Computing, Network Troubleshooting, Microsoft Office, Virtual Machines, Data Logging, Computer Network Technologies, Office365, Break Fix, Computer Equipment, Servicenow
- **Published:** August 15, 2026
- **Apply:** https://www.dice.com/job-detail/ae4d0227-1797-4770-9afa-412450973a62

## About the Role

* 1 3 years of Help Desk, Service Desk, Desktop Support, or IT Technical Support experience
 * PC hardware and software troubleshooting
 * Microsoft Office 365 / O365 support
 * Password maintenance and reset troubleshooting
 * Basic computer networking knowledge
 * Telecommunications and/or configuration management troubleshooting
 * Incident/request logging and management
 * First-line technical troubleshooting
 * Strong customer service skills
 * Excellent verbal, written, and interpersonal communication

Preferred Skills

 * Virtual Machine support
 * Dell Wyse device support
 * ServiceNow ITSM modules
 * HDI certification
 * Service Desk tools
 * 2 3 years of customer service experience, Associate's degree or recognized trade certification preferred. Equivalent education and relevant experience in personal computers, computer networking, telecommunications, or configuration management troubleshooting may also be considered., * You do not have hands-on IT troubleshooting experience
 * You are looking exclusively for a fully remote position
 * You cannot accommodate the required hybrid schedule in Indianapolis, IN
 * Your experience is primarily non-technical customer service without PC/software/network troubleshooting

## Description

We are looking for an IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user experience. The ideal candidate will have hands-on troubleshooting experience across PC hardware/software, Microsoft 365, networking, password/access issues, virtual machines, and endpoint devices., * Receive and manage IT support requests through phone and automated channels

 * Troubleshoot and resolve first-level technical issues
 * Support PC hardware, software, networking, and telecommunications issues
 * Provide Microsoft 365 (O365) support
 * Perform password maintenance and password resets
 * Support Virtual Machines
 * Support Dell Wyse devices
 * Log, track, and manage incidents and requests using established procedures
 * Make timely escalations for issues that cannot be resolved immediately
 * Assist with fulfillment activities and special projects
 * Maintain accurate technical documentation and ticket information


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