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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operational Support Analyst for Adobe Products - **Company:** Genesis10 - **Location:** Plano, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $121,285.0 - $137,925.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Adobe Creative Cloud, Authentication Protocols, Software as a Service, Multi-Factor Authentication, Identity and Access Management, User Provisioning Software, Adobe, Pingfederate - **Published:** August 15, 2026 - **Apply:** https://www.dice.com/job-detail/3f7f2843-2d5c-4d0b-9d4a-6fbc11c3781b ## About the Role * 5+ years in an IT Operational Support, Service Desk escalation, or Access Management role * Strong technical troubleshooting abilities related to Adobe applications, user access, SSO, and provisioning * Working knowledge of Adobe Admin Console, identity management concepts, and entitlement workflows * Familiarity with enterprise Active Directory, group membership, and user provisioning flows * Understanding of MFA, SSO (including PingFederate), and authentication protocols * Ability to review and interpret logs for issue identification and troubleshooting * Strong background in troubleshooting user account issues, provisioning workflows, and SaaS product access * Excellent documentation, communication, and customer service skills Desired skills: * Experience supporting Adobe products in an enterprise environment (preferred) * Experience with SSO, MFA, and identity platforms such as PingFederate (preferred) * Excellent communication skills with the ability to work with both technical and non-technical users * Ability to manage multiple issues simultaneously in a fast-paced environment * Strong analytical skills with the ability to identify patterns and root causes * Comfortable collaborating with Product teams, engineering partners, and cross-functional support groups ## Description Genesis10 is currently seeking an Operational Support Analyst - Remote position with a Global Financial Institution located in Charlotte, NC, Pennington, NJ or Plano, TX. This is a 12+ month contract opportunity. The Operational Support Analyst for Adobe Products is responsible for providing technical support, incident resolution, and access management for users of Adobe applications across the organization. This role focuses on ensuring reliable, secure, and efficient daily operations of Adobe services. The analyst works closely with Product Teams, Identity & Access Management, and Level 2 support groups to resolve escalated issues, validate provisioning, and maintain proper access configurations. Responsibilities: * Use Adobe Admin Console to create and manage support tickets * Verify user license provisioning and troubleshoot provisioning failures in Adobe Admin Console * Validate user membership in Active Directory application groups for Adobe products * Investigate multi-factor authentication (MFA)-related login issues * Resolve license provisioning, access, and entitlement-related issues * Ensure web access restrictions for product groups are correctly configured across different Adobe applications * Troubleshoot user issues escalated beyond Level 2 support, including complex access or configuration problems * Review logs when required for monitoring and troubleshooting activities * Identify and document the root cause of issues and communicate findings to the Product team * Provide recommended solutions or workarounds for Product team implementation * Troubleshoot authentication issues related to SSO / PingFederate as needed * Collaborate with cross functional teams to ensure seamless support and issue remediation ## Related Videos - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Events like RSAC Get You CISOs. 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